Relocation Coordinator
The Relocation Coordinator (“RC”) is responsible for providing customer service, clerical and
administrative support as well as coordinating shipments from different sales channels including
consumer, van line agencies military and/or corporate household goods shipments as well as office
relocations and/or logistics shipments. You will report to and assist the VP, Client Services. The RC is also
responsible for overseeing booked orders from the point of sale and acting as the liaison between First
Class and the customer throughout the relocation process. The RC duties may include but are not limited
to: assuring all paperwork has been received from the salesperson, van lines agency, corporate account,
generating production paperwork, registering the order (within MS and the SIRVA Transportation System
(“STS”)), coordinating third party services, confirming dates and services needed, re-affirming method of
payment with customer, preparing paperwork for dispatch, setting and following tasks in Mover’s Suite.
Top applicants will be skilled verbal and written communicators with excellent presentation, customer
service, time management, and computer skills with experience providing support to a busy office
environment.
Our team members are passionate about growth, innovation and collaboration. We are constantly
striving to improve and better ourselves so that we can better support our clients. If you have growth
mindset and you thrive under pressure, you are probably a great fit for our team!
Essential Duties and Responsibilities:
The Relocation Coordinator is responsible for:

• Receiving, directing and relaying inbound calls -- Inbound call training is mandatory
• Managing proprietary CRM software that manages leads and appointments received from call

center or in-house leads sources.

• Receiving booked orders from origin agents, salespersons and/or management and ensuring all

necessary paperwork has been prepared and is signed by consumer or a purchase order/letter of
authorization has been issued

• Registering booked interstate move orders with North American Van Lines within its systems.

Responding promptly to customer inquiries

• Pricing local, long distance and international moving services or working with sales team to ensure

proper pricing is in place

• Handling and resolving customer issues to ensure customer satisfaction and maintain quality

scores

• Discussing North American’s survey process to emphasize our quest for perfect customer survey

scores

• Obtaining and evaluating all relevant information to handle inquiries and complaints
• Proactively contacting customers for updates throughout the entire relocation process and

utilizing the Mover’s Suite Task System

• Communicating with transferees throughout the relocation process to ensure expectations are

being met at each interval.

• Setting up third-party vendors for services we do not perform such as crating, pool table

disassembly, window treatment services, washer/dryer hookup, chandelier service, etc.

• Coordinating and conveying customers’ needs to dispatch and prepare job order paperwork
• Gathering and receiving all signed paperwork from driver after completion of job
• Collecting credit card payments and recording ACH payments and checks
• Facilitating a positive work atmosphere and participating in team building exercises
• Maintaining strict confidentiality in performing the duties of the Relocation Coordinator,

specifically related to prospects, customers, pricing, accounting and revenue information, etc.

• Completing all tasks within a timely fashion even if working on an occasional Saturday is necessary

(typical Saturday hours are 8am to 12pm). Frequency is typically 1 Saturday per month or less.

• Other functions as deemed necessary

Candidate should display the following characteristics:
 Quickly and accurately process detailed data (can receive a high volume of data and pull out
needed information without sacrificing the details)
 Great at Multi-tasking (Required)
 Able to prioritize tasks by urgency
 Capable of applying general/basic instructions to find solutions to similar situations
 Handles stress with a positive attitude
 Shows initiative/is able to suggest improvements on new or existing processes
 Willing to perform duties as needed/asked
 Willing to ask for assistance and provide assistance when needed
 Strong in professional communication
 Able to work independently to complete tasks without heavy supervision
 Strong organization skills (task management and follow through)
 Embraces change and has the ability to adapt

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Sanitize daily and stay 6 feet apart from each other

Ability to commute/relocate:

• Bound Brook, NJ 08805: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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