Relocation Specialist/Leasing Professional Job Description

Responsible for the leasing, marketing and maintaining positive resident relations of residential apartment homes.

Reports to: Community Manager and/or Director of Property Management

Supervises: N/A

Wage Status: Salary (No overtime hours)

Leasing

· Answer office calls, schedule appointment to tour including return contact telephone number or email, directions to community (prequalify individuals).

· Greet prospects and qualify by covering all criteria (ask questions, utilize guest cards, enter all prospect information in Real Page/One Site prospect information, etc.).

· Inspect model(s) and available “make ready” communicate related service requests to Property Manager.

· Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

· Have prospect complete application and secure deposit in accordance with Keystone company procedures and Fair Housing requirements.

· Update availability report, process applications for approvals. (i.e., credit check, criminal background (national), rental history, employment, etc.). Submit processed application to the Community Manager for approval. Follow up with applicant(s) regarding status.

· Ensure apartment is ready for resident move in on schedule date/time.

· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to assist prospect, refer them to a neighborhood community that meets prospect’s needs.

· Assist with move-ins, move-outs, monitoring renewals. Distribute and follow-up on renewal notices, late notices etc.

· Monitor advertising effectiveness, check all on line advertising weekly. Gather information about market competition in the area and have available upon request.

· Represent Keystone in a professional manner at all times.

Administrative

· Accept rental payments and give immediately to Assistant Community Manager.

· Assist in preparing lease agreement/addendums input information in One Site/Real Page accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

· Organize and maintain current resident files and move-out files.

· Maintain and write up daily work orders after walking community daily.

· Distribute all community issued notices.

· Maintain accurate monthly commission records on leases and renewals for monthly bonus purposes.

· Assist management team with other various tasks as required.

· Consistently implement policies of the community.

Resident Retention

· Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

· Quickly complete maintenance work order requests and inform the maintenance team immediately. Answer questions for residents about community, rents, rules, maintenance requests etc. Follow up on a timely basis if unable to respond to residents concerning all matters.

· Ensure all maintenance repairs are handled satisfactorily by contacting residents about completed maintenance work order requests on a weekly basis.

· Maintain open communication with Property Manager and Maintenance Supervisor.

· Contribute to cleanliness and curb appeal of the community on a continuing basis.

· Assist in planning resident activities. Attend functions and participate as host for any functions as directed by the community manager.

Neighborhood Marketing

· Participate in outreach marketing activities on a regular basis to obtain prospective residents.

· Assist in placing, removing/updating banners, balloons, bandit signs, etc.

· Distribute newsletters, pamphlets, flyers, etc.

· Assist in conducting market surveys and shop competitive communities.

Essential Job Functions

· Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

· Demonstrate an ability to support and contribute to community team.

· Demonstrate strong oral and written communication skills.

· Operate telephone, personal computer/keyboard, Microsoft Office including Word, Excel and Outlook, Real Page/One Site software.

· Must possess a positive attitude and the ability to smile under all circumstances.

· Participate in training in order to comply with new or existing laws.

· Ability to work a flexible schedule, including weekends.

· Previous experience in customer service.

· Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

· Comply with expectations as demonstrated in the employee handbook.

· Demonstrate ability to diffuse and respond to customer/resident concerns to avoid escalation of the problem.

Safety Responsibilities

· Learn and ensure compliance with all Keystone, local, state and federal safety rules.

· Ensure that unsafe conditions are corrected in a timely manner.

In order to achieve success our Keystone Management Team must embrace certain principles and values.

· Honesty

· Integrity

· Competence

· Energetic & Creativity

· Professionalism

Core Values:

· Be quick but don’t hurry

· Do the right thing

· Polite persistence

· Lead by example

· Got your back

· No BS

Building Communities to Enhance Lives!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Winston-Salem, NC 27107: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Communication skills: 1 year (Preferred)

Work Location: One location

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