Care Advocate – Member Services – Customer Experience

Full-time Remote

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

We are looking for passionate customer experience Jedi’s to join our team.

Why we need you

We are growing! We need your professional and focused determination to connect the populations we serve to the resources they require. We want you to listen, identify and direct our populations with empathy making you the window into our organization. We want you to bring all your previous experience in a call center, benefits, claims or healthcare environment and leverage it to improve lives and bring hope to the world! We need you to bring your optimism and confidence each and every day to inspire others to live a better life. When you join us, your knowledge and utilization of the world’s largest employee benefit ecosystems will be your domain.

Who you are

You are passionate. You are open minded. You make a daily difference in the lives of those you touch each and every day. You are the person people ask for guidance, help and direction. You are an optimist. You remove obstacles. You are hope.

• You are an individual with at least 1-year of outbound customer experience in the following capacity: call center, claims, benefits, fundraising, or healthcare scheduling practices
• You are someone who is passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare or active volunteerism
• You are an individual with an obvious sense of urgency and purpose
• You are someone with demonstrated excellence in providing outstanding customer service over the phone and via email
• You are motivated to help others. Aligned to our organizational mission and vision
• You are excited about being the first point of contact and connecting individuals with the support they need to thrive
• You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback
• You are focused and determined, optimistic and creative
• You are a college graduate or have an Associate’s degree in a customer related field
• You are able to work from 8:00am to 5:00pm CST with one to two evening shifts per week from 10:30am to 7pm CST and availability to work other possible shifts and/or the ability to be on call as a part of a rotation as needed
• You are interested in working remotely and reside in Florida, Texas, North Carolina, Georgia, or Arkansas
• Bilingual in English and Spanish is a plus

What you’ll do

• Proactively reach out to individuals via phone, email and SMS to ensure they receive the help and support they need when they need it
• Listen to what the individual needs and have the freedom to help solve real problems
• Successfully enroll individuals in appropriate programs
• Work closely with a collaborative team of people who want to change the world
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive

This role is a great fit if you are…

• Passionate about improving lives and believe in the greater good
• Tenacious: you persist and bring creative solutions to tough challenges
• Someone who thrives in a fast-paced and evolving environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change, and don’t require defined processes to guide you every step of the way
• Adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
• Accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Not afraid to have tough conversations or make recommendations
• Thorough: you’re detail-oriented and committed to getting the job done
• A time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands
• Metric-driven towards the goal of successfully connecting the maximum number of callers to resources
• Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
• Open-minded, non-judgmental, compassionate, flexible, and have good humor

Note that remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

• Appropriate network quality and internet speed necessary to perform the job remotely
• A wired internet connection
• A Separate room with a door (or private space if you live alone)
• Use of Company authorized Laptop
• Use of company provided headset, mouse, and keyboard

Who we are

We are a next-generation behavioral healthcare company. We use cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions.

What we offer

• The opportunity to be a part of a team of some of the smartest, most enthusiastic and dedicated people you’ll ever meet. Individuals who listen well, learn from their mistakes and generously pull together to help each other out
• An innovative care experience, driven by technology but focused on human connection. We’ll provide you with all the tools you need, to deliver expert care via our leading technology platform, that’s proven to achieve meaningful and measurable outcomes
• Full-time employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes: medical, dental, STD, LTD and life insurance, PTO/sick leave/holiday pay, 401K, continuing education stipend

PLEASE NOTE: To ensure you don't miss important communications from us regarding your application status and/or next steps, please be sure to add the follow email address to your approved contacts list: notifications@app.bamboohr.com. You should receive an email confirming your application was received once you submit. If you don't receive an auto confirmation email, please check you spam/promotions inbox!