1st Call Triage, LLC provides remote call center services to physician practices across the United States.

General Summary:

The Remote Medical Assistant will primarily be answering incoming calls or returning patient calls from voicemails left for the office. Determining the reason for the call, what the patient needs, or where to send the call next based on approved guidelines is priority.

Duties and Responsibilities:

• Assist with patient needs and adheres to set guidelines.
• Answer incoming calls and assist patients appropriately
• Schedule appointments within guidelines when needed
• Receive and respond to telephone calls/voicemails from patients
• Transfer calls to nurse as needed per guidelines
• Assist with medication refills as needed
• Document in EHR as appropriate
• Participate in education, training, and in-services
• Adhere to guidelines
• Ability to prioritize and perform well with high call volume office

Required Qualifications:

• Excellent customer service skills
• Ability to work between 8a - 8p Monday-Friday EST as needed, shift may be 4, 6, 8, or 12 hour increments
• Demonstrates progressive proficiency with the utilization of available computer technology, including typing skills.
• Demonstrates customer service, leadership, communication, interpersonal and problem-solving skills, required.
• Ability to plug computer directly into internet router
• High speed internet, no dial up (complete speed test at fast.com)
• Personal phone
• Computer with the ability to have HIPAA compliant, secure connection database software program
• Home office environment in a private area with a door to comply with HIPAA regulations
• Uphold patient confidentiality and HIPAA laws at all times
• Experience working in a medical office setting

Preferred Qualifications:

• Experience working with the adult population
• Experience with asthma and allergy patients
• Experience working with Electronic Health Record (EHR)
• Prior Authorization experience

Job Types: Part-time, PRN

Pay: $16.00 - $18.00 per hour

Schedule:

• Monday to Friday
• No weekends

Experience:

• EMR systems: 1 year (Required)
• Medical Office: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: Remote

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