The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (Basic Job Description):

Travel Planners are responsible for selling primarily domestic travel to AAA Members and non-Members in a professional and service-oriented manner while supporting the One ACG connected member vision. Participants in this role answer inbound phone calls, respond to Internet inquiries, and initiate outbound calls to sell air, car, hotel, and travel services to AAA members and other clients. This position requires cross-selling additional AAA products and services such as memberships and credit cards or more based on ACG needs. Travel planners must abide by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit.

Preferred Qualifications:

Experience and Skills:

Prior travel industry experience including expertise in travel applications such as Galileo/Apollo or similar reservation systems

General travel industry knowledge and terminology

Shown ability to provide premium sales and service in a call center environment

Prior work from home experience

Required Qualifications:

Education:

High School Diploma or equivalent

Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing The Auto Club Group products as appropriate

Experience and Skills:

Basic geography knowledge with ability to locate travel destinations worldwide including ability to read maps and use travel related tools (i.e. directional cues)

Strong written and verbal communication

Strong empathetic listening skills and emotional intelligence

Must be organized with ability to self-manage time effectively

Previous experience in goal-oriented sales position

Ability to troubleshoot minor computer issues on own

Intermediate level or higher knowledge of PC and internet especially concerning Microsoft Suite applications

Professional telephone etiquette skills

Personal travel experiences

Ability to compute and accurately report mathematical calculations

Qualifications and Abilities:

Perform as part of a team to the success of all individuals

Ability to operate efficiently in a multi-channel (phone, email, and chat) environment while maintaining positive and professional enthusiasm and energy

Ability to multi-task in a fast-paced detailed oriented environment while maintaining accurate documentation

Detailed oriented with effective problem-solving skills

Ability to meet and exceed established performance goals

Work Environment:

Work from home environment meeting the following requirements. Schedules include mornings and evenings and operate on weekends and holidays.

Home Office Requirements include:

A designated quiet workspace free from interruptions and distractions

Workspace large enough for 2 monitors, pc, and phone

Must maintain minimum 100mb per second high-speed Internet with ability to connect a computer and phone line directly into modem

Two Ethernet cords long enough to reach from modem to designated home office workspace

Personal smart device with ability to download company apps for network access

Personal laptop or computer for initial orientations and training until arrival of ACG provided equipment (Chrome book or tablets will not provide system requirements needed)

Total Compensation Overview

Auto Club Group Travel Planners earn a competitive base salary of $15.50 per hour to start along with performance-based incentives.

Full time, paid training beginning on 2/13/2023.

Training schedule will be Monday to Friday and include both morning (9:00AM EST – 5:30PM EST) and night shifts (11:30AM EST – 8:00PM EST)

Participation in travel industry incentive programs, product knowledge webinars, and training programs.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Additional benefits include, but not limited to:

401k Match

Medical

Dental

Vision

Paid Time Off after 90 days of employment

Paid Holidays

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.