Rental Season Pass Representative Job at Summit at Snoqualmie
Overview:
Come join our Rentals team!
The RSP Rep oversees all Rental Season Pass sales, data entry and daily output of rental equipment at all base areas. Provides general information to the guests about The Summit and The Base Area. As a customer focused organization, a crucial part of each employees' job is to get and keep guests.
Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour West of Seattle via Interstate 90 at Snoqualmie Pass, The Summit includes four unique mountain areas, a snow tubing park, Nordic center, and 10+ food and beverage establishments. Perks also, include free season pass and resort and industry discounts. Responsibilities:
Qualifications:
Wage and Benefit Info:
Come join our Rentals team!
The RSP Rep oversees all Rental Season Pass sales, data entry and daily output of rental equipment at all base areas. Provides general information to the guests about The Summit and The Base Area. As a customer focused organization, a crucial part of each employees' job is to get and keep guests.
Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour West of Seattle via Interstate 90 at Snoqualmie Pass, The Summit includes four unique mountain areas, a snow tubing park, Nordic center, and 10+ food and beverage establishments. Perks also, include free season pass and resort and industry discounts.
Job duties may include, but are not limited to:
- Data entry into Siriusware POS System (Training Provided)
- Supervising Rental Season Pass Rooms (RSP) according to business levels and customers needs
- Daily payroll reporting and scheduling
- Responsible for Reservation website and nightly printing of daily reservations
- Answer technical and basic questions about ski/snowboard equipment.
- Create a safe, convenient, and fun outdoor escape for all.
- Handle customer questions, complaints and special requests in person, over the phone and via email.
- Multitask in a fast paced and sometimes stressful environment.
- Proactively make quick decisions to keep crisis situations from escalating.
- Shoveling of snow is sometimes required.
Qualifications:
What we are looking for:
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High school diploma; minimum of two years guest experience and/or training; or equivalent combination of education and experience.
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General knowledge of ski/snowboard products is required.
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Previous experience in dealing with the public and providing customer service is desired.
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Must be 18 years or older.
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Self-starter with the ability to work independently or as a member of a team.
- Strong administrative skills and general office duties (Filing, Organizing, etc.)
- Good computer skills, familiar with Microsoft Word, Excel, and Outlook.
Join our team and enjoy The Summit Experience!
Wage and Benefit Info:
The wage range for this positions is: from $18.00 to $19.50
This is a non-benefited role.
All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.
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