Repair Control Associate II [Appleton, WI] Job at Gulfstream Aerospace Corporation
Repair Control Associate II [Appleton, WI] in GAC Appleton
Unique Skills:
WILL PERFORM VISITS TO CUSTOMER SITES TO RETREIVE PRODUCT TO BE TRANSPORTED BACK TO GULFSTREAM/APPLETON
Education and Experience Requirements
High School Diploma or GED required. 4 years customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred..
Position Purpose:
Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
Additional Functions:
Perform other duties as assigned.
Other Requirements:
- Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
- Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts.
- Coordinate the repair/overhaul of exchange units.
- Liaise with other departments for in-house shops on correct pricing for customer owned property.
- Build customer and vendor relationships in order to meet customer aircraft parts requirements.
- Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
- Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
- Maintain admin files and submit reports governing repair/overhaul program as required.
- Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
- Work with finance department to ensure customer credit line is established and coordinate induction invoice.
- Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
- Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
- Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
- Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
- Ensures invoices, including supplemental bills, are processed within established guidelines.
- Participate in training new staff members and impart business knowledge, skills and experience. .
- Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. .
- Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. .
- Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. .
- Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. .
- Assist Product Support business office in resolution on accounts receivables issues. .
- Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). .
- Basic understanding of cost control financial principles.
- Strong written and verbal communication skills.
- Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
- Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred).
Additional Information
Requisition Number: 210260
Category: Service Center
Percentage of Travel: Up to 50%
Shift: First
Employment Type: Full-time
Posting End Date: 03/17/2023
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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