The Repair Technician is responsible for maintaining and repairing our world class fleet of ski and snowboard rentals and demos as well as our guest’s personal equipment. Repair Technicians mount bindings for Taos Sports Retail, assist the Rental shop on peak days and take and advisory role when needed. All working in the repair shop share in the maintenance of our best-in-class machinery and cleanliness of the facility.

As a Taos Ski Valley, Inc. Repair Tech you are expected to promote the resort and answer guest questions. You will be well versed in the Taos Sports rental and retail inventory to be able to direct guests to items that meet their needs. We strive for every guest interaction to have a personal touch and to make the guest feel more welcome. A Repair Tech, like all Resort Services staff, is a dynamic, outgoing person that can spread the stoke of Taos Ski Valley through every guest interaction.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Follows established procedures and instructions for operation of all tools and equipment.
• Demonstrates awareness of the Rental/Repair Shop’s safety and security practices as they affect him/herself, fellow employees as well as guests.
• Assist and greet guests in storage and retrieval of snow sports equipment.
• Assist guests in taking ski and snowboard boots on and off.
• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make the rental experience for TSV guests a positive one.
• Has high personal job motivation from the beginning of the season that carries through to the end.
• Establishes and maintains productive work relationships with co-workers, other TSV staff, Supervisors and Management.
• Consciously engage in a workplace culture that is consistent with our B-Corp Ethos
• Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor. Is eager to perform assigned tasks self-confidently and without detailed instructions.
• Does their part to create a pleasant shop atmosphere and displays a ready smile and is a team worker.
• Handles busy/high pressure situations with tact and good judgment.
• Recognizes situations within their sphere of responsibility and is quick to act to solve them.
• Maintains a professional, yet appropriate to the Repair Shop and Taos Ski Valley, appearance and attire as described in the Employee Handbook.
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal Skills:

• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for TSV guests
• Has high personal job motivation from the beginning of the season that carries through to the end
• Accepts and benefits from constructive criticism
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• Previous snow sports rental and or retail experience required
• Ski and or Snowboard experience and passion
• Previous training in the safe, accurate and proper operation and or maintenance or machinery required.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment.
• Demonstrates experience in appropriately handling complaints and resolving grievances to ensure guest satisfaction.
• Ability to arrive at work at scheduled time and stay until scheduled end time.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Frequently team lifting up to 50 pounds and occasionally lifting up to 75 pounds. Standing, walking, talking and hearing 100% of the time. Sitting, reaching, bending, climbing 30-50% of the time. Outdoors 50% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash require a background check. Employment is contingent upon a favorable background check.