Reservation Manager Job at The Estate Youtnville
RESERVATIONS MANAGER
Yountville, CA
Orange County, CA
Remote
Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
JOB SUMMARY:
As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL JOB RESPONSIBILITIES:
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
- Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Maximize occupancy levels by reviewing and revising revenue strategies
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
- Maintain close liaison with the Sales, Conference, and Accounting teams
- Produce daily, weekly, monthly, and quarterly reports as required
REQUIRED QUALIFICATIONS:
- 2-3 years CORE/ Reservations experience with increasing leadership responsibilities
- Must be computer literate, knowledge of Word and Excel.
- Must have excellent verbal and written skills.
- Strong phone skills needed.
Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
PM22
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