The Residency Program Coordinator oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.

Education:

• Minimum of high school diploma or its equivalent (GED); Associate’s degree prefer but not required.

Experience:

• Minimum of [3] years’ experience in a healthcare setting preferred with at least [3] years’ experience in a relevant operational or department support role preferred.

General Responsibilities:

• Essential functions include but are not limited to maintaining and reporting data, communicating with providers and leadership of hospital and clinics, arranging and participating in recruitment site visits and networking events as needed, delivery of collateral or other materials as directed by manager, maintaining and organizing corporate reports as necessary, coordinating meetings and calls as directed by departments, maintain records as necessary for both departments and share where directed, maintain appropriate confidentiality in all job functions.
• Attitude - Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
• Appearance - Takes pride in personal appearance, the facility and its surroundings.
• Commitment to Coworkers - Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
• Communication - Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
• Customer Waiting - Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
• Privacy – Maintains customer privacy and confidentiality
• Responsiveness - Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
• Safety Awareness - Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint commission Patient Safety Goals and hospital safety policies.
• Sense of Ownership - Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done
• Team Member is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories (ALC and competency), and maintaining current registration/certification/licensures as appropriate to position requirements.