COVID Vaccines are required . Within 30 days of employment, you must complete the initial vaccine series for either Pfizer or Moderna for most positions. Clinical staff must have completed their initial vaccine series before employment can begin. Boosters are strongly encouraged, but not required. Documentation of vaccination status will be required. For applicants requesting medical or religious exemptions related to vaccination, documentation will need to be reviewed and approved prior to any offers of employment.

TITLE: Resident Technology Specialist DEPARTMENT: Information Technology

RESPONSIBLE TO: Director, Information Technology

RESPONSIBLE FOR: Resident Technology Services

JOB SUMMARY: This position is responsible for managing all technology services for SVWC’s residents and guests. It serves as the introduction of the IT department to all new residents and should provide a welcoming customer experience. Will be responsible for meeting all new residents on move-in to review SVWC’s technology services and coordinate the setup of their devices. (PCs, tablets, phones, smart phones, printers, TVs, cable boxes, DVRs, sound systems, and other consumer-based technology).

The position is also responsible for ensuring residents and guests technology requests for support or set up of devices as described above are completed in a timely manner. Provide educational sessions on a variety of technical subjects. Services could be delivered remotely or in their home.

REQUIRED EDUCATION, EXPERIENCE, SKILLS, LICENSURE:

• Associate degree in information systems or two years’ work experience or equivalent knowledge of troubleshooting desktops or help desk environment required.
• Microsoft Certified Professional (MCP) or A+ certification highly desirable.
• Working knowledge of Windows 10, 11, Mac OSX, Android, and iOS required.
• Proficient in Microsoft Office Suite, Google Drive, Google Docs, etc. required.
• Ability to install and troubleshoot a variety of applications.
• Proficient with setting up and troubleshooting PC’s, Apple/Mac products, printers, tablets, smartphones, TV’s, etc. required.
• Basic understanding of networking required.
• Ability to communicate and have patience working with senior population.
• Outgoing personality with the capability to encourage the use of technology.

JOB REQUIREMENTS:

• Support the mission and purposes of SVWC.
• Support the Board of Trustees and Administration.
• Follows and supports the policies and procedures established by SVWC.
• Employment and annual Tuberculosis testing as required by Virginia State Licensure.
• Required to be up to date with COVID-19 vaccinations.
• Must attend annual mandatory in-services required by the State Licensure and all other mandatory in services and/or meetings required by other regulatory agencies and/or by SVWC.
• Must promote positive language and culture change understanding for all older adults.
• Present a professional, caring image.
• Must be able to handle emergency situations and associated stress.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Provide help desk support to residents and guests.
• Respond to all help desk requests in a timely, professional, and courteous manner to quickly troubleshoot and resolve technical issues, keeping the resident informed of status and timing.
• Install, configure, and troubleshoot SVWC and resident owned equipment, including, but not limited to the following: PC’s, tablets, telephones, TV’s, smart phones, sound systems, Bluetooth devices, etc..
• Assist residents with hardware and software problems.
• Install and upgrade operating systems and other software.
• Assist residents with TV streaming services.
• Assist residents with setup/training on company provided technology including, but not limited to: phones/voicemail, WI-FI, Resident Portal, FullCount POS Portal, TV services, etc.
• Assist with technology needs for resident events and programs. May include some nights and weekends.
• Responsible for managing and updating the Resident Portal.
• Abide by all SVWC policies and procedures.
• Collaborate with staff and residents on evaluating new resident technology/services.
• Conduct training classes on a variety of technical subjects.
• Oversee all resident technology services and development of new opportunities.
• Document all help desk support calls on internal ticketing system.
• Assist IT department with big projects as time permits.
• Other duties as assigned.

AUTHORITY: N/A

UNIVERSAL PRECAUTION RISK CLASSIFICATION:

Category A: The person holding this position understands Universal Precautions Risk

Classification categories apply to this position and the individual may be exposed to

AIDS, HIV, and Hepatitis B viruses. Tasks involve exposure To Blood, Body Fluids, Or

Tissues. All procedures or other job-related tasks that involve an inherent potential for

mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for

spills or splashed of them, are Category A tasks.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VISION

• Must be able to visually identify and discern printed words on either typewritten pages or computer screen.
• Must be able to identify and differentiate colors.
• Must have depth perception within normal ranges.

HEARING

• Must be able to respond to spoken words and other auditory sounds including the ringing of telephone or beepers and monitors.
• Must be able to respond and communicate orally by telephone.

SPEECH

• Must be able to verbally communicate in the English language directly and over the telephone and be understood.

RANGE OF MOTION

• Ability to lift 50 pounds.
• Must have mobility for all parts of the body, walking, bending, lifting, reaching above head and use of hands.
• Must be able to stand and/or mobilize by walking for at least 20% of an 8 hour shift.
• Must have manual dexterity, fine motor skills (typing, computer, etc.

WORKING CONDITIONS

• Must be able to work under stress, sometimes in a fast-paced and frequently changing environment.

TOOLS AND EQUIPMENT

• Must be able to use, operate and interpret information from equipment in work area.

MENTAL CAPACITY

• Must have mental capacity to fulfill the requirements of the job including problem solving, logic, communication, and numerical calculations.
• Must be able to read, speak, and understand written instructions in English.
• Accurate recall and memory.
• Must be able to use judgment in making decisions and choices.
• Ability to analyze numbers and make basic mathematical calculations.