Job Title: Residential Leasing Consultant

Department: Capano Residential
Reports To: Property Manager/Assistant Property Manager
Compensation: $14 - $17 Hourly + Commission (based on experience)
Hours: Weekends 10-4pm and Some Weekdays 9am-7pm
Location: Lewes, DE

Our Residential Leasing Consultants are the first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. A successful candidate will possess excellent communication skills, think outside the box and have the ability to build lasting relationships. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experiences.

Essential Duties & Responsibilities

 Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great move-in experience

 Showcase the value of the community features as they relate to the customer needs

 Use a customer focused attitude year round to ensure a smooth renewal process for existing residents

 Utilize and establish creative marketing and social media strategies to increase property traffic

 Support occupancy and retention goals by following up with potential and current residents

 Use problem solving skills and best judgment to handle unpredictable situations as they arise

 Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision

 Promote positive resident relations through courteous and timely response to resident needs and concerns

 Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks

 Collaborate with team members to plan and organize resident events

 Will assist in other projects and activities as needed

Qualification Requirements

 One year of experience in sales, hospitality and/or customer service

 High school diploma required. Bachelor’s degree preferred

 Work a varied schedule including weekends and holidays as required

 Proficiency in Microsoft Office Suite including Word, Excel & Outlook

 Strong written and verbal communication skills

 Leasing and/or property management experience not required

Full Time Employment Benefits:

Capano Residential offers competitive compensation and benefit package to full time employees which includes: medical, dental, vision, life insurance, and disability benefits.

 Medical, Dental & Vision

 401k Match

 Paid Time Off

Job Types: Full-time, Part-time

Salary: $14.00 to $17.00 /hour

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Lewes, DE 19958: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekends 10am - 4pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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