Job Description

Title: Resort Analyst

Job Type- Full-time

Job Description

The Hotel Analyst will have Hotel Experience and will be focused on providing analysis, research, and development of materials, resources, and procedures designed to improve property level and overall organizational performance. This position will report to the Managing Director and support Operations to help ensure the business is continuously learning and improving from its past experience and launching relevant offerings to bring the Lansdowne service experience to life. This position will also handle additional ad-hoc projects and analyses in support of business objectives including preparation of ownership reports and presentations to various groups. This position will also serve as the primary Administrative support to the Managing Director and serve as a liaison to the management team with respect to special projects and analytics.

Job Specific

• Assist with the achievement of company objectives by contributing information and recommendations to strategic plans and reviews; prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends; determine system improvements.
• Through continuous process improvement, analyze and support change and enhancements that will result in improved efficiency and profitability.
• Leverage Revinate Analytics to support all disciplines with understanding the Voice of the Customer to assist in determining trends and assessing root cause and sustainable solutions to inform and determine the best course of action.
• Create and update Operations communication template to keep the team informed on Operations initiatives
• Maintain Quality Assurance Dashboard to show all service metrics and leverage to find systemic opportunities or best practices.
• Plan, coordinate, implement and finalize projects according to the specifications and deadlines, all while keeping the project within budget.
• Drive the research and analysis in support of critical business initiatives and educate leadership on the impact that various programs and activities have on performance and profitability.
• In assessment of various projects, standards, and initiatives, provide appropriate analysis to support the decision-making process for the leadership team.
• Monitor and analyze operations systems and processes, notifying senior leadership of any issues that may impact overall objectives.
• Support the development of metrics to measure, analyze and recommend improvement strategies on processes to include productivity models, resource allocation models, metrics and measures
• Review, understand, and provide recommendations related to I/T systems and integration of systems, aggregation of data to strategic dashboards, and manage the implementation of improvements.
• Support business plan initiatives, as needed.
• Participate in field-driven task forces for new programs/systems, as needed.
• Prepares reports for leadership meetings, board meetings, owner meetings, and various presentations internal and external.
• Other duties as assigned

General

• Assist in Operational planning functions
• Promotes and applies teamwork skills at all times
• Independently “seeks to understand” and completes research to gain necessary knowledge to accomplish tasks and projects. Live by the mantra (“It is my responsibility to know if I don’t know it is my responsibility to find out”)
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, positive and helpful to applicants, guests, co-workers, management, and business partners
• Serves as an example to others with the highest level of professionalism.
• Complies with required safety regulations and procedures
• Attends appropriate company meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with company standards, policies & rules
• Regular attendance in conformance with standards
• Complies with grooming standards
• May be required to work varying schedules to reflect business needs
• Other duties as assigned

Qualifications

• High level of Expertise in Office 365 systems (Excel, PowerPoint, SharePoint, OneDrive, Word, etc.)
• Prefer but not required (knowledge of Opera OPMS, Delphi, Revinate, Birch Street, M3 or similar accounting software, Sun systems, ADP.
• Exemplary interpersonal skills and verbal communication skills are required.
• Strong written communication skills, with the ability to write compelling arguments with expressive language and influential business style with proper English, spelling, punctuation, etc.
• Business writing skills using relevant business terminology and language
• Ability to edit and revise documents for accuracy and proper English.
• Accuracy in facts and numbers
• Bachelor’s degree (preferably in business or Hotel Management).
• Strong analytical skills in math and general discovery. Must possess an acute ability to research information and synthesize findings in an effective manner.
• Strong degree of flexibility and willingness to pivot and change direction swiftly and effectively.
• Ability to professionally interact on behalf of the Executive team with guests, clients, owners, board members, elected officials, club members, team members, dignitaries, etc. (in-person electronically, and via telephone.)
• Ability to interact with ease in a multi-cultural environment with a strong presence of diplomacy.
• Strong multitasking ability and ability to meet deadlines.
• Willingness to serve others.
• Self-motivated and works with little direction.
• Ability to multitask in a fast-paced environment, handling external and internal guest inquiries and /or issues in a calm and professional manner.
• Understanding of Forbes and AAA standards preferable.
• Understanding of online reputation sites such as Yelp, TripAdvisor, Google, etc.
• Strong math and financial skills.
• Proficient in Hotel Finance and general Hotel business concepts and terminology.
• General understanding of Market Dynamics and familiarity with metrics from Star Reports.
• Other duties as requested.