**GOLF PRIVILEDGES and food discounts when on duty**

GENERAL SUMMARY

Seeking restaurant and banquet servers that are guest service professionals to join our restaurant team. Ideal candidates must be friendly, positive, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented restaurant/golf course environment. Under the direct supervision of the Food and Beverage Manager, servers are responsible for providing a guest service driven, safe experience for all patrons of The Greg Mastriona Golf Courses at Hyland Hills. Peak season includes long hours, weekends, and holidays.

QUALIFICATIONS/ SKILLS

• Verbal communication
• Excellent customer service skills
• Working knowledge of beer, spirits, wine and food
• Resolving conflict
• Teamwork
• Positive attitude
• Adaptability
• Thoroughness and attention to detail
• Professionalism
• Cash handling and general math skills
• Multi-tasking
• Self-motivated

JOB FUNCTION

• Takes orders and serves patrons food and beverages in a positive and friendly manner.
• Helps patrons select food and beverages by providing information, suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude and attention to detail.
• Collaborate with coworkers and participates in daily opening, closing, assigned side work and cleaning projects.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Keeps kitchen staff informed of any dietary, allergy or special requests of patrons.
• Upholds guest service standards throughout the patrons dining experience from start to finish, including but not limited to greeting and send off, maintaining table settings, clearing/cleaning tables between courses, refilling water glasses, replenishing utensils, observing additional needs of dinners, etc.
• Communicates with management team on any issues, mistakes, or any reason for an unsatisfactory experience for patrons.
• Maintains order and accuracy in all aspects of receiving payment from patrons to cash out procedures at end of the shift.
• Actively works with coworkers as a team. Willingness to assist others without being asked.

Knowledge, Skills, and Abilities Required:

• Must be 21 years old (for alcohol service).
• Knowledge of food and retail sales.
• Knowledge of alcohol service laws and district policies.
• Must complete approved alcohol service training (TIPS) within 30 days of employment.
• Knowledge of computers and Point of Sales programs; must also be able to process and balance daily receipts. Good math skills helpful.
• Ability to communicate clearly and concisely with management team, kitchen staff, support staff, golf course staff and guests.
• Must be able to perform multiple tasks with many interruptions.
• Must be able to work with little to no supervision and be enthusiastic, self-motivated and a team player.
• Must be able to provide excellent customer service.
• Must be able to maintain company attire, grooming and hygiene standards.

Working Environment/Physical Activities:

• Must be able to perform a varied work schedule: mornings, nights, weekends and holidays are required.
• Stand and walk for extended periods of time.
• Work in different outdoor temperatures, extreme heat & cold.
• Occasionally exposed to slippery floor conditions and smell unusual odors generated by malfunctioning equipment or chemical reactions.
• May work near moving mechanical parts.
• Subject to surprise inventory and cash audits.
• Regularly required to lift and/or move up to 50 pounds.
• Summer season includes long hours, weekends and holidays.

Education/Experience:

Graduation from High School or equivalent, plus one (1) year experience working in customer service. Must have completed or be able to complete alcohol service training.