$500 sign on bonus!!! ($250 at 45 and 90 days)

The Store Manager has overall responsibility for the smooth operation of the store, maintaining employee relations, and delivering excellent customer service for each brand. WORK SCHEDULE: 5-6 days per week and at least 9 hours per day, depending on the needs of the business.

WORK ENVIRONMENT:

 Hands-on store setting

 Non-smoking

 Work area include food, knives, slippery floors, and extreme cold

EXPERIENCE: Minimum 3-year retail or food service supervision experience and/or high performance as an Associate or Assistant Manager in a single branded TOGI Brands, LLC location.

RESPONSIBILITIES: General Operations

 Report to supervisor the status of store operations. Ongoing reporting should include, but not be limited to, the following information

 Competition in local market  Personnel problems  Quality of supplies and suppliers  Changes in sales patterns  Operational problems  Generate all other necessary operational and financial reports  Adhere to company policies and specifications  Maintain employee records, tracking compensation and disciplinary issues  Produce the weekly work schedule  Retain copies of sign-in sheets, work schedules, daily register sheets, order forms, and baking lists  Place vendor and non-vendor inventory orders  Monitor and resolve inventory levels and issues with distributors  Maintain inventory sheets, vendor and staff phone numbers, order forms, and manuals  Schedule preventive maintenance for equipment  Locally market the store to potential customers  Know all functions of the store and be able to step in and perform any of the job duties  Keep the store's cleanliness and sanitation at or above standards set by the company and the local health department  Maintain safety and security of employees, customers, and store  Ensure compliance with all state and federal health regulations

Staff Management  Properly select employees by screening, interviewing, and checking references  Supervise all employees in every phase of product preparation and customer service, including product portioning, packaging, and cleaning  Monitor opening and closing duties of staff  Monitor staff compliance to attire standards  Manage staff so absences are covered  Direct employees and delegate priorities among staff  Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions  Hold staff meetings covering work-related issues  Evaluate the performance of each employee  Discipline and terminate employees as necessary  Motivate employees to achieve maximum effectiveness  Create and maintain a positive work environment  Assist employees by getting involved in daily operations and taking orders  Increase employee retention

Finances  Meet and exceed profit and loss goals  Increase sales over previous year  Keep labor costs and food costs in line with budget  Handle all monies and bank deposits in a safe and responsible manner  Handle payroll for all employees, count up all hours, create pay envelopes, and distribute pay to employees  Arrange bills, invoices, and checks to be signed  Determine amount of change and currency to be kept on premises  Drop cash at appointed times during shift  Perform voids, payouts, CODs as needed on register  Change register journal tape  Deal with cash, coupons, and promotional materials  Resolve credit card chargebacks  Close-out register at end of night, leaving appropriate morning bank

Customer Satisfaction  Maintain superior food quality  Ensure customers minimum transaction times  Provide customer service where required (e.g., receipts, order forms, etc., to customers)  Interact with customers by getting feedback, dealing with complaints, refunds, donation requests, etc.  Deal with difficult customer issues (e.g., homeless persons, abusive customers, etc.)  Deal with customer safety issues (e.g., snow, rain, beverage spills, etc.)  Exceed customer expectations

REQUIRED TECHNICAL SKILLS/TRAINING/CERTIFICATION:

 Experience working with P&L statements, budgets and cost controls  Basic personal computer (PC) and on-line Internet usage knowledge  Experience in handling applicable government agencies  Certified by National Restaurant Association (NRA) or local health department in food handling  Successful completion of the TOGI Brands, LLC Basics of Operations training program  Ability to read company materials  Ability to write letters and complete order forms and on-line ordering system(s)

PHYSICAL REQUIREMENTS

 Bend, stoop, and reach to receive inventory, stock, serve customers, and clean store  Carry up to 50 lbs.  Stand and walk on a hard surface for 10 to 12 hours per day  Quickly identify safety placards and hazardous situations to avoid or minimize injuries  Identify food quality through taste, texture, color, and odor  Use small tools that require good manual dexterity  Tolerate up to 45 minutes in walk-in cooler at temperatures as low as 32 degrees F during inventory  Tolerate up to 35 minutes in walk-in freezer at -10 degrees F for inventory and stocking

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Evergreen Park, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you hold any food certifications?

Experience:

• Food Service Management: 3 years (Preferred)

Work Location: One location

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