About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The main purpose of this job is to ensure day to day operations of the retail line of business.

Essential Functions

• Schedule and coordinate meetings, prepare and distribute materials, and facilitate market meetings

• Compile, edit, maintain, and organize complex information for inclusion in department reports or presentation materials

• Prepare routine, complex, and confidential correspondence for internal and external use and engage in regular communication and interaction with customers and employees

• Manage and coordinate branch staff schedules, expense reports, mail, Workday delegations, and invoices

• Manage customer complaints

• Lead and coordinate market-wide fundraising activities, special event, projects, and group meetings

• Coordinate new banker training and onboarding, and assist with workshop and GUEST (Greet, Understand, Empathize, Solve, and Thank) roleplays

• Lead, manage, and coach branch teams in the absence of Branch Manager or Assistant Branch Manager

• Manage retail banking functions such as monitor Workforce Cloud, facilitate large wire requests, track and manage partner referrals, deliver branch huddles, and act as coordinator of Medallion Signature Guarantee program

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of retail banking products, compliance, and delivering our customer experience

• Strong leadership skills and demonstrated ability to coach others

• Strong presentation, meeting organization, and facilitation skills

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required. Associate’s degree preferred.

• 2+ years financial industry experience required

• 1+ years of leadership experience required

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

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