Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.
The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.
AGB fun facts:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly and grow and produce our from own natural latex from our own farms.

THE ROLE
Avocado is currently looking for a Retail Brand Experience Associate to be part of our team in La Jolla, California!

• Note on Location: You will be working on-site at our location in La Jolla, CA. This is not a remote position.

• Note on Pay Transparency: As of January 1, 2023, CA-based roles must provide a pay scale on job postings. The pay for this role is $22.00 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

• Assist guests and provide an exceptional customer experience unlike any other in our industry!
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goal.
• Work with the management team to maintain and receive inventory.
• Assist with planning and executing events & community programs.
• Follow up with customers through CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Perform other duties as assigned.
• Provide the best customer service in the world!

WHAT YOU BRING

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (Zendesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

WHAT WE OFFER YOU

• Monthly Bonus Opportunities
• Training and Tools to be successful along with a strong partnership from your peers and leaders!
• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) match
• PTO
• Volunteer days
• Employee product discount

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

*
Behaviors*
Preferred

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Job Type: Full-time

Pay: $22.00 per hour

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