We are looking for a dynamic Retail Learning & Development Specialist to join our team. The Learning & Development Specialist will play a vital role in the growth and development of our sales staff through facilitation of our new hire sales onboarding and training programs. This position will be responsible for driving the content and enhancing the learning experience for our sales training programs.

Who we are:

BostonFAM is a Family and Employee-owned company that sells great furniture, and we create amazing rooms with our customers. But we are much more than a Retail Furniture company, we are a personal and professional development company. We believe in our employee-owners and we care about their personal growth just as much as their professional growth. Our culture provides support, coaching, training, and resources to take your career and life to the next level. Our company is successful because our employee-owners are successful. If you are ready to work in a culture that is more than a job or a career, but a place that helps you make your dreams come true, then take that step to success by applying to work at one of our stores. BostonFAM is a family of brands including Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart.

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Paid birthday holiday
• Generous product discount
• 401K retirement plan with company match Health, Life, Dental, and Vision Insurance Long, short term disability insurance
• Paid Parental Leave
• Educational Reimbursement
• Fun company activities - involvement in the community!

What you will be doing each day:

• Deliver retail sales training programs which include new hire sales orientation, onboarding, team building and professional skill development.
• Facilitates learning through a variety of delivery methods to develop participants’ skill sets and maximize effectiveness. This includes in-person/hands-on instruction, team meeting training, and e-learning training.
• Collaborate with internal teams and conduct analysis to assist with designing effective training and development programs.
• Continuously evaluate the effectiveness of training and development programs
• Create and update training materials, modules, and various assessments.
• Performs other duties as assigned.

We are looking for individuals with:

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software.

Education and Experience:

• Bachelor’s degree in human resources, education, business, training, or related field; experience in lieu of degree acceptable.
• At least one year of training experience required.
• Previous Retail and Customer Service experience preferred
• Excellent facilitation and presentation skills.
• Experience with MS Office (Word, Excel, Outlook, PowerPoint, and Teams)
• Creative and organized with excellent time management skills.

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.