Retail Operations Manager

At Delvaux North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Founded in Brussels in 1829, Delvaux is the oldest luxury fine leather goods house in the world and has been active without interruption ever since.

Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in 1908.

Official purveyor to the Royal Court of Belgium since 1883, Delvaux has always shared and celebrated Belgian cultural references and values.

Combining creativity and savoir-faire, Delvaux crafts leather designs of timeless style. Emblematic creations include The Brillant (1958), The Tempête (1967) and The Pin (1972), The Lingot (2022) all of which are hand-crafted in la Maison’s very own ateliers in Belgium and France.

After almost 200 years since its inception, at present Delvaux spans the globe with more than 50 boutiques in strategic and unique city locations to attract an international and sophisticated clientele.

Delvaux is seeking a Retail Operations Manager for North America (US & Canada)

Job purpose

Act as a key member of the regional HQ, supporting retail operations, merchandising and logistics matters, ensuring commercial and retail operations run smoothly and efficiently and helping to drive and maximize sales in the region. The role is accountable to work directly with Belgium and Local Retail Teams to drive the business of all stores Delvaux North America including US and Canada.

General

• Provide information and product support to the local HQ functions and Retail/Store Managers. Update daily on sales progress, assist with sales forecasts and preparation of reports.
• SAP expert and “go to person” for all retail: drive new SAP functions roll-out to US market; run retail key user tests and conduct operations training
• Manage the local logistics needs of product receipts; transfers; RTVs, etc.
• Regularly report and complete ad-hoc analysis of the network performance: reports and analysis of KPI's per store.
• Organize and maintain implementation of standard processes for store openings in coordination with Brand CEO North America
• Liaise with all supporting departments to facilitate needs of the boutique(s)
• You interact with the sales force and retailers to understand needs and requirements. You work closely with key functional areas (marketing, logistics, etc.) to communicate sales opportunities, requirements, and coordinate activities to support the retail sales function.

Merchandising & Training:

• Provide training materials seasonally for VM standards and product launches
• Provide input on product assortment, buying trends and customer requests
• Report on the developments of major competitors in each market
• Travel to the Retail boutiques seasonally for training seminars based on needs
• Assist with Retail inventory management and analysis

Operations:

• Process orders, including reorders & special requests, working with customer service to see all units are allocated and invoiced.
• Work with each door to coordinate reception of merchandise - manage POs, discrepancies, transfers, answer all system-related queries
• Weekly analysis on sales in (deliveries) and sales out by door
• Assist Finance Dept with invoice, debit and credit note queries
• Track spending on marketing and operating expenses vs the Budget
• Support sales associates with After Sales Service issues, ie return, defective merchandise, repairs

The position will report to Brand CEO, North America

This list is not exhaustive.

Personal & Professional Requirements

• 3-4 years retail operations experience, retailing of luxury goods related industry preferred
• previous experience in allocation and planning is an advantage
• Exhibit a professional communication style both verbal and written, excellent organizational skills and presentation skills
• Good knowledge of SAP is necessary
• Detail oriented
• Capable to work independently and a Team Player
• Strong problem-solving skill
• Attentive to details
• Flexible and adaptable to changing priorities
• Proficient in Excel, Outlook, PowerPoint,

Education: Bachelor’s Degree in Fashion Merchandising, Business, or related field preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Expected Salary Range: $85,600.00 to $100,000

Salary will be negotiated based on relevant skills and experience.