Title: Risk Management Coordinator – Boston Market & Corner Bakery Café brands

FLSA: Non-Exempt

Reports to: Controller/Assistant Treasurer

Supervises: N/A

Essential Functions:

Worker’s compensation duties:

• Manages day-to-day claims, including claims evaluation, and customer service in accordance with agreed quality and production standards.
• Processes claims in a timely manner and complies with industry fair claims practices and applicable state regulations concerning the processing of claims.
• Manages employees out of work due to work related injuries and coordinates return to work with restaurant managers.
• Monitors and enforces company procedures and processes so that service and quality standards are achieved.
• Responds to insurance commission complaints ensuring compliance with all state and federal insurance guidelines.
• Responsible for identifying specific areas of claim that requires updating and ensures completion within reasonable time and cost.
• Completes special projects as assigned to include auditing of specific files or plans, compliance updates and related activities.
• Audits and quality control responsibility to ensure timeliness, accuracy and overall quality of claim payments and risk selection.
• Returns all emails and voice mails within 24 hours.
• Tracks, prioritizes, and finishes duties and projects as required and assigned in an efficient and timely manner.
• Deals with interruptions and successfully manages multiple tasks.
• Maintains highest level of confidentiality discretion, and integrity.
• Maintains behaviors and actions consistent with the company’s values and standards.
• Continuously looks for ways to increase professional development.
• Works additional hours as needed.
• Regular and punctual attendance.
• Performs other related duties as required and assigned.
• This is an on-site, in-office position at the Newton, PA office.

Competencies:

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some additional hours worked may be required.

Required Education and Experience:

• Associate degree or equivalent work experience.
• 1 year of experience in risk management.
• Intermediate MS Word and Excel skills.

Preferred Education and Experience:

• Bachelor’s degree or equivalent work experience.
• Experience in the hospitality industry.
• 2 years of experience in risk management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Boston Market Corporation is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status or veteran status.