This position is responsible for the direct and/or indirect care of patients assigned utilizing professional

nursing skills and knowledge. Analyzes the health status of the individuals and families in determining

nursing care needs, identifies goals and plans for nursing care. The position is responsible for ensuring

quality service is delivered to patients. The position supervises all RNs, LPNs within their territory and

provides second tier-problem solving and complaint resolution. In this position, you will maintain high

standards of ethics and integrity, including good communication, confidentiality, compliance with laws

and company policies, and professional conduct.

PRIMARY RESPONSIBILITIES

1. The RN Case Manager evaluates the effectiveness of the quality of nursing care provided.

2. The RN Case Manager collects complete and ongoing data to determine nursing care needs.

3. The RN Case Manager will participate in the development of an appropriate individualized care plan

based on age, cultural and spiritual values.

4. The RN Case Manager will complete the initial Patient assessment when necessary.

5. The RN Case Manager will document assessment/reassessment, plan, interventions, and

outcomes.

6. Adheres to infection control standards.

7. Follows clinical policies.

8. Knowledgeable in abuse recognition and referral. The RN Case Manager will act to safeguard the

patient from incompetent, abusive or illegal practice of any individual.

9. The RN Case Manager will participate in the development, revision and implementation of policies

and procedures designed to insure comfort and safety of patients in collaboration with other health

care personnel.

10. Ensures that patients receive quality care and that they are satisfied with the services they receive.

Resolves client complaints and problems, documents issues, and enters incident reports into

Enterprise Incident Management (EIM) as necessary.

11. Facilitates a team-based approach to program supports and services while practicing open

communication and respecting diversity.

12. Communicates regularly with management, providing status and activity reports as agreed.

Participates in staff meetings, agency sponsored in-services and team meetings as directed.

13. Completes all required reports and documentation.

14. Assists with the development and implementation of the individual's goals and objectives as

outlined in the Individual Support Plan (ISP). Assists the patient with attaining goals in order to have

positive outcomes as described in the individual’s ISP. Develops and oversees a team of

RNs/LPNs. Develops the schedule indicating which patients must be visited and when, ensuring

that the necessary follow up with patients is occurring as expected.

15. Provides training and orientation to new team members; Develops appropriate care plans for

patients; Monitors compliance with rules, policies, and regulations; Manages time tracking and

approves time-off; Communicates expectations and delivers constructive feedback.

16. Keeps abreast of relevant trends, rules, and regulations in the industry. Makes recommendations

to management for changes and improvements to enhance services or efficiency. Communicates

required changes to RN/LPN team.

17. Provide overall supervision and administration of Home and Community Based Services (HCBS),

including program development, implementation, and evaluation. Coordinate all personnel

activities, including the hiring, orientation, training, supervision and evaluation of program

employees and consultants.

18. Supervise and coordinate all aspects of programming, including preadmission and intake

procedures, admission, and compliance with HCBS plan requirements.

19. Resolve issues/complaints on behalf of individuals on IDD waivers to ensure satisfaction with

PAHM.

20. Responds effectively in emergency situations so that the client’s immediate needs are addressed.

21. Responds to emergency calls if/when they occur to ensure the safety of the individual. Provides

coverage in emergency and/or crisis situations.

22. Monitor patients’ progress and service delivery through on-site visits and data collection.

23. Travels to and participates in monthly team meetings, ISP meetings, Annual Review Updates, and

other team meetings, as necessary.

24. Respects the autonomy and right to confidentiality of all patients and families.

25. Advocates for changes in service(s) as necessary.

26. Performs all duties in an ethical manner and in compliance with local, State and Federal laws,

Medicare/Medicaid regulations and established personnel policies and procedures, including

confidentiality and HIPAA guidelines.

27. Assists in scheduling of RN/LPNs for each participant to ensure appropriate coverage for each

patient.

28. Performs other job-related duties as may be assigned.

COMPETENCIES

1. Knowledge and Experience. Current PA Professional Registered Nurse License, Bachelor of

Science in Nursing, Basic Life Support certification

2. Personal accountability. Exercises good health and personal hygiene practices. Demonstrates

awareness of one’s own behavior and its impact on others. Maintains excellent attendance,

including traveling to participant’s site in all weather conditions. Performs tasks in an efficient and

cost-effective manner.

3. Interpersonal Skills. Maintains a professional attitude and demeanor and communicates effectively.

Relates courteously and cooperatively with participants, caregivers, colleagues, supervisors, coworkers,

and all others. Demonstrates optimism, enthusiasm, and willingness to work

constructively with other home care team members and demonstrates respect and concern for the

well-being of participants and others.

4. Physical Demands.

a) This position requires the employee to work in a variety of environments (housing styles,

cleaning and maintenance, heating, and cooling) during visits to participants in their place of

residence.

b) Requires the ability to ambulate throughout a participant’s home, navigating stairs and other

physical barriers typical to private residences.

c) Must be able to deal effectively with stress.

d) Travel: In-Home and Community Based Services (HCBS) require the participant to actively

participate in community activities. Therefore, all Program Specialists must possess a valid

driver’s license, have clean driving history, and have access to a vehicle that is registered and

insured.

e) Reasonable accommodations may be made to enable individuals with disabilities to perform

essential functions.

f) See attached Physical Requirements Form.

5. Successful completion of all pre-hire employment checks including but not limited to:

a) References from previous employers and/or professional peers

b) Successful clearance of criminal, child line, and motor vehicle record checks

c) Minimum age requirement of 18 years

I have received, read, and understand this job description. Additionally, I attest that I have no

restrictions, physical or otherwise, which would prevent me from performing the duties listed above.

Job Type: Full-time

Pay: $64,518.88 - $71,732.30 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Chambersburg, PA 17201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Nursing: 1 year (Required)
• Case management: 1 year (Preferred)

License/Certification:

• RN License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Doylestown, PA 18901

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