Roadside Assistance & Tow Driver Job at AAA Club Alliance

AAA Club Alliance Gwynn Oak, MD 21207

From $20 an hour

Are you looking for a career and an opportunity to grow professionally? Do you enjoy working outside in the fresh air, helping others, and making a difference? AAA Club Alliance is hiring Tow Truck Operators to join our Roadside Assistance team in Woodlawn, MD. Come join our team TODAY!

Our Roadside Assistance Tow Truck Drivers are DEDICATED DRIVERS who:

  • Provide tow and recovery services using established guidelines and quality control procedures.
  • Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
  • Communicate with members effectively to keep them informed and to ensure their safety.
  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
  • Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
  • Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
  • Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
  • Other duties as assigned.

We offer our Associates:

  • A competitive salary of $20.00/hour, paid on a bi-weekly basis
  • Individual monthly bonus potential
  • Overtime opportunity during peak season
  • Paid Holidays
  • 401(k) plan with company match
  • Health, Dental, Vision and Life Insurance
  • Tuition Reimbursement up to $5250 per year and professional certifications
  • Complimentary AAA Membership including product and service discounts
  • PAID training to qualified candidates
  • PAID uniforms

Do you have what it takes?

  • Must be at least 23 years old.
  • Completion of a high school diploma or equivalent.
  • Must possess and maintain a valid driver's license for the state where you reside.
  • Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
  • 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
  • Must successfully complete required departmental training courses within 60 days of hire.
  • Must attain and maintain all state and local licensing requirements.
  • Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
  • Ability to communicate effectively in writing, verbally and using assigned technology.
  • Ability to use hand tools to provide service.
  • Basic skills using email and GPS (Global Positioning Systems).
  • Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
  • Ability to operate manual and automatic transmissions vehicles.
  • Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.

For your peace of mind, we want you to know that AAA takes the safety and well-being of our Members and employees very seriously. As we continue to monitor the circumstances surrounding the coronavirus, we are taking preventative measures to limit the spread of the coronavirus to keep our Members and Drivers safe.

  • Our facilities undergo thorough cleaning daily to protect against transmission of the COVID-19.
  • Our AAA Drivers wear fresh gloves for each roadside assistance call, and vehicles and equipment are disinfected after each call and each shift.
  • We have suspended passenger rides in our Drivers’ vehicles to ensure compliance with social distancing recommendations by the CDC and other relevant authorities.
  • Our employees receive comprehensive guidance that outlines how to protect themselves and our Members.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Gwynn Oak, MD 21207: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you at least 21 years of age?

License/Certification:

  • Driver's License (Preferred)

Work Location: In person




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