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POSITION TITLE: Sales Manager

GRADE: 13FLSA:

ExemptDEPARTMENT: Retail Sales

REPORTS TO:Store Manager

BASIC FUNCTION:Responsible for achieving store sales goalsby utilizing exceptional customer service and knowledge of La-Z-Boy productsand services.Strivesto buildlong-term customer relationships that will lead to increased sales and profitability.Leadthe selling team to achievesales objectives, store standards and other duties to runa world class operation.KEY RESPONSIBILITES:SalesCulture and Promotions:Drive Sales toconsistently achieve storesales goals by personally selling the furniture and accessories and services offered by La-Z-BoyTeam with Store Manager, Designer and selling teamto promote In-Home Design Sales program and drive store salesMaximize store promotions, marketing initiatives, and grass roots programsHires, trains and retains the highest quality team members who exhibit energy and enthusiasm Coaches to the Company selling model with the passion to drive real actionUses the Company metrics to coach the proper behaviors needed to be a world class selling organizationCreate an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goalsPeople Development:Train, coach and develop selling teamon product knowledge and selling skillsto achieve store sales goalsCreate a positive and exciting working environment for all store associatesHiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talentUtilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficienciesLeads with the highest ethical standards and demands the same from their teamsEnsures associates are provided the necessary tools to perform job responsibilitiesCoach and counsel team based on resultsincluding completing performance reviews

RETAIL DIVISIONJOB DESCRIPTIONPage 2of 2Store Standards / Operations:Effective Manager on Duty (MOD)Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture galleryKnow what is happening on the floorat all times. Be willing and able to jump into every sale and close itShow a sense urgency, enthusiasm and excitement with the staff and customersOperational ExcellenceAdhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store ManagerAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible for opening and closing of the storeMaintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilitiesCustomer Experience Excellence:Ensure that each La-Z-Boy customer has an informative and positive experience by using good customerservice skills, knowledge of productsand servicesand product demonstrationsMake sound business decisions to deliver customer satisfaction and promote team environmentIs intolerant of any lack of customer caring by the staffOther duties as assignedMINIMUM QUALIFICATIONS:High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.Three(3)to five (5)years sales experiencewith a proven track record of successis preferredPrevious supervisory experience is a preferredProficient in the use of Microsoft Office, including Word, Exceland OutlookExcellent communication, customer service, and organizationalskillsInitiative to meet assigned goals, missions and objectivesStrong interpersonal skills to effectively communicate and build rapportAbility to effectively manage time and conflicting prioritiesStrong attention to detailAbility to work the schedule and hours dictated by business needs, to include evenings, weekends and holidaysSUPERVISORY RESPONSIBILITIES: Responsible for leading the selling team.

JOB TITLE: Sr. Sales Associate – (FT)

DEPARTMENT: Retail Sales

LOCATION: REPORTS TO: Designer or Sales Manager

BASIC FUNCTION: Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products and services. Strive to create long‐term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‐Z‐Boy Designer. Design Associate/Sr. Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client’s lifestyle, taste and budget. KEY RESPONSIBILITIES; Drives Sales Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐BoyTeam with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store salesAssist the Designer to achieve established Design program sales goalsConsistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customersMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of features and benefits of existing and new product lineMeet or exceed established goals as set by managementDesign Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service. Execute and champion the Design process per company guidelinesResponsible to support design related functions in the storeCustomer Focus

Provide the highest level of customer service to all current and future customers Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling processEffectively use Podium to ensure customer satisfaction and future follow‐upMake sound business decisions to deliver customer satisfaction and promote team environmentProvide store support to incoming phone calls and emailsAssist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience Escalate unresolved issues to Store Manager, if not available then Sales Manager or DesignerPeople Maintain a positive working relationship with all store associates Sr. Design Associate/Sr. Sales Associate: Train, coach and develop sales associates on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goalsHelp promote and champion a culture of sales and service Operational Excellence Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanlinessAdhere to general store operational procedures and guidelinesAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible to accurately complete the daily On‐Point system log Show a sense of urgency, enthusiasm and excitement with the store team and customersMaintain adequate knowledge of company standards, product knowledge and internal processes and systems Consistently schedule deliveries with customersOther duties as assignedSr. Design Associate/Sr. Sales Associate: Responsible for opening and closing of the storeMOD responsibilities as assigned by managementExtended RMS access including override approvalMINIMUM JOB REQUIREMENTS: oPrevious selling experience and ability to close a sale strongly preferredoExcellent communication, customer service skills, and organizational skillsoStrong interpersonal skills to effectively communicate, build rapport, and positively influenceoDemonstrated persuasion and negotiation skillsoAbility to effectively manage time and conflicting priorities oAbility to effectively and productively with others as a team

oAbility to work the schedule and hours dictated by business needsoAbility to work evenings, weekends and holidays as requiredoInitiative to meet assigned goals, missions and objectives and motivated to achieve moreoStrong attention to detailoProficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPointSr. Design Associate: oCurrently enrolled in or a graduate of an Interior Design program oExperience in using floor and space planning applicationsoKnowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)oCAD training a plusoCIDA accreditation preferredSr. Sales Associate: oHigh School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred Internal Candidates Interested in Senior Role: oPlatinum Certified

SUPERVISORY RESPONSIBILITIES: None

Job Type: Full-time

Pay: $33,169.19 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Minneapolis, MN 55435: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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