CUSTOMER SERVICE REPRESENTATIVE

Purpose/Scope

To define all the requirements, authority, responsibility and physical demands of a Mascot Petroleum Division of Sunoco R&M Company, Customer Service Representative. The Customer Service Representative is responsible for providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning, maintenance, safety, security and other general duties as assigned. This is an hourly non-exempt (full or part-time) position reporting directly to the Facility Manager.

Definitions

Policy

Principle Job Duties/Essential Functions

Responsibilities include the following: (Other duties may be assigned.)

• Providing excellent customer service to all customers
• Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-08)
• Using suggestive selling techniques
• Reacting to and reporting customer complaints tactfully and promptly
• Following Company policy and procedure and all laws governing restricted beverage and tobacco sales
• Following all credit card, money order and check cashing policies
• Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges, etc.
• Following all Company policies related to safety & security and EEO
• Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
• Preparing required accident/incident reports; immediately reporting such activity to the Facility Manager
• Operating cash register and all point-of-sale equipment efficiently
• Preparing shift reports and other reports required by management
• Reporting to work on time and when needed; adjusting work schedule as requested by management
• Working flexible hours and performing as a team member
• Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
• Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
• Following proper cash handling procedures in accordance with Company policies
• Cleaning shelves, drives, dispensers, rest rooms, store interior & exterior and other designated areas
• Building and taking down displays
• Counting inventory, pricing, stocking, rotating and counting merchandise
• Assist management in ordering and vendor check-in
• Assisting management in maintaining building, equipment and grounds

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Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.

Education and Experience

High school diploma or general education degree (GED) is preferred or equivalent experience. Previous customer service experience desired.

Language Skills

Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

DisclaimerThe list of requirements, duties and qualifications is not exhaustive but is merely the most accurate for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development.'
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Work Remotely

• No

Job Type: Full-time

Pay: $14.13 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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