Are you customer focused? Do you enjoy building long-lasting relationships and connect easily to others? Are you looking for a way to make an impact with an entrepreneurial approach?

If you answered yes to any of the questions above, then we need you as our Sales Support - Key Account Specialist! See the details of the position below.

Job Description:
Our Sales Support - Key Account Specialist is a critical contributor to providing our customers with quality service. Expect detailed training to achieve mastery of processes regarding our products and customer service procedures. There is a family dynamic at Airmax that extends to the customer as we strive to give them the highest quality service possible.

Here are some examples of the actual work your day would include.

Watch now to learn about The Pond Guy: https://qrcodes.pro/sIkmTV

Key Account Role:

• Develop strong, long-term relationships with current key Airmax customers, mostly via phone and email, with some interactions face-to-face as well (which may include travel)
• Produce and utilize key account analysis to assist in identifying and developing sales growth opportunities
• Set priorities that will help you meet or exceed sales goals
• Distribute information on new products, pricing, and programs
• Work closely with Master Distributors to help the customer develop and grow
• Review key account web presence and identify opportunities
• Record all customer activities performed across all platforms
• Resolve product/order issues and concerns
• Fields incoming calls from dealers and distributors
• Process purchase orders
• Coordinate yearly Private Label / Early Buy programs
• Conduct on-boarding / training program for new and existing dealers
• Complete various administrative projects to support the overall success of the company

General Sales Support Role:

• Assist sales team with reporting, pricing, mailings, pre-season buys and special projects
• Handle product sales, quotes, questions, and order taking via phone and email
• Provide pond maintenance plans and equipment layouts for consumers based on their individual needs
• Research and determine best product solution for customers whether consumer or resale
• Coordinate returns, warranty, and repair orders
• Monitor automated systems and enter EDI (electronic) orders
• Communicate with Supply Chain for order updates and send shipment notifications/invoices
• Process international orders and prepare required customs documentation
• Present product knowledge trainings
• Troubleshoot and create solutions for order discrepancies
• Arrange travel and food accommodations for customer visits and ensure training/conference location is cleaned and stocked with supplies/refreshments

Don't know about ponds? That's ok! You'll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of Airmax's proactive approach to pond management.

Job Requirements
To be successful in this role, you need to have a certain amount of knowledge and skills:

• High school diploma, college degree preferred
• One year of face-to-face sales or customer service experience in the B2B world preferred
• Technical background is a plus
• Excellent written and verbal communication skills
• Proficient computer knowledge in Microsoft Office, knowledge in SalesForce a plus
• Hands-on mind set with ability to work in an office environment

This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the training require will require shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.

We need a Sales Support - Key Account Specialist that is goal driven, has a positive attitude and the words "can't" and "impossible" are not a part of your vocabulary. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day-to-day tasks.

Availability
You must be available to work between the hours of 8am – 5pm, Monday – Friday and occasional Saturdays during the peak times.

Compensation
This is a full-time hourly position with the base pay of $21 - $27/hour based on experience. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay
• 401k with employer 4% match
• Referral program with opportunities to earn $1,000 per referral

Company Overview
TPG, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.

TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.

Company Divisions
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. – direct-to-consumer. thepondguy.com
The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position
Step 1: Submit Resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Reference: 300000_304_Sales Support - Key Account Specialist