Key Results Areas (KRAs) & Critical Tasks (CTs)

Position: Sales Support

KRA I. Sales Support: Collect post-booking documents and payment information from clients including Acceptances, Terms & Conditions Itineraries, Credit Card Authorizations (50 % Impact)

1.1 Collect documents from sales representatives, email or faxes and attach to the corresponding movement in Coach Manager

1.2 Contact customers if contracts, deposits and final payments not received

1.3 Utilize the tasks feature in Coach Manager to maintain information

1.4 Change charters from Provisional to Firm when required info received

1.5 Send customers any requested information of documents

1.6 Process and apply any credit card payments for deposits or final balances

KRA II. Confirm trip details with clients prior to departure and provide a follow-up email after the trip has been completed (22% Impact)

2.1 Send Pre-Departure emails to clients as applicable via Coach Manager

2.2 Contact clients verbally who have not responded to confirmation emails

2.3 Notate all dates, names and information discussed in Notes tab

2.4 Collect any final details including itineraries as needed

2.5 Send follow-up emails via Coach Manager upon trip completion

2.6 Attach completed driver Work Tickets to movements in Coach Manager

KRA III. Produce marketing materials to maintain a presence online as well as in print for external and internal consumption (20% Impact)

3.1 Produce social media content for various platforms

3.2 Schedule and distribute social media content

3.3 Maintain a common theme among all social media platforms

3.4 Respond to any social media inquiries

3.5 Produce print brochures of flyers as required

KRA IV. Other Duties: To work as a team to assure the highest quality customer service to our clients (8% Impact)

4.1 Answer incoming phone calls

4.2 Assist sales representative with any tasks as necessary

4.3 Work with other departments to ensure smooth operations

4.4 Attend sales meetings

4.5 ROCHESTER CITY LINES/RICHFIELD BUS COMPANY RESERVES THE RIGHT TO REVISE OR CHANGE JOB DUTIES AND RESPONSIBILITIES AS THE NEED ARISES

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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