Description

The Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis and time management. The ideal candidate is passionate about advocating for optimized business process across business and IT, consistently striving to achieve the best end-user and customer experiences.

Accountabilities

• Works with Sr. Product Manager and business resources to directly support and configure Salesforce.com platform.
• Manages production support and acts as the subject matter expert for assigned applications and products; champions change requests to improve usability and system performance.
• Consults with Sales and Marketing business teams, IT and vendors to gather requirements on new features related to the product roadmap.
• Prioritizes small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
• Provides day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
• Manages timelines, overall risk and issues as needed for smaller projects and scheduled system releases.
• Collaborates with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
• Executes on plans to maintain system health and security; works in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
• Researches Salesforce product, market, business and competitive trends to identify opportunities for product or system growth.
• Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

Ideal Candidate Qualifications:

Required

• Bachelor's degree from an accredited university or college, preferably in a job-related major field of study
• Minimum two (2) years of relevant professional experience, or equivalent combination of education and experience
• 2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)
• 2 years of experience in a customer facing role
• 2 years of experience in working with third party vendors

Preferred

• Knowledge of Experience Cloud, Marketing Cloud or other CMS and marketing automation applications is a plus
• Experience in SQL, reporting, data analysis or business analysis

Working Conditions

• This position has a regular full-time schedule with a normal workweek of Monday through Friday. There may be a need for occasional work after hours or weekends.
• This position may require minimal travel up to 10% of the time.

We Offer:

• Complete health and welfare benefits package
• Competitive salary
• Incentive plan
• Railroad Retirement benefits
• 401k savings
• Leave/vacation plan

EEO Statement

We value a culturally diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company Overview

In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.