Does the concept of using leading edge technology in a fast-paced environment excite you?

Do you want to join one of the largest boat dealers in the country where you will get to work alongside top tier manufacturers?

The Boat House Group is looking for a self-motivated Certified Salesforce Administrator who has a passion for the tech world and not afraid to take on the day-to-day challenges. If you are ready to jump into a role where your main focus is centered around Internal communication and the customer experience, this may be the position you’ve been searching for!

Our new Team Member will have a major interest in creating synergy across departments, where everyone should share in the success. If you are ready to jump into the realm of CRM, while reducing friction points within our internal and external processes, we want to consider you!

**WE ARE CONSIDERING APPLICANTS WHO RESIDE IN the Milwaukee/Southeast, WI & Southwest, FL areas as this is not a full remote position** We have 3 FL locations and 3 WI locations. Our new team member will have the opportunity to be stationed at any of these locations dependent on proximity of personal residence.

Job Duties & Responsibilities:

• Ensuring optimal performance of Salesforce systems and products
• Upgrading and configuring Salesforce systems for optimized integration
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups
• Importing sales department leads, contacts, and other data
• Maintaining the sales cloud, as well as building custom reports and dashboards
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Evaluating and installing new Salesforce releases, as well as providing training and support
• Documenting processes, including error reports and changes to field history tables
• Preparing reports for sales and other departments
• Manufacturer Integrations and importing pricing data
• Real Time Inventory Management
• Office 360 Integration into Salesforce
• Sales Management Dashboards
• E-Signature capability
• Phone Integration and management
• Miscellaneous Sales Triggers
• Efficient communication within and between departments
• Customer data entry points (kiosks) to alleviate manual inputs
• Automation of warranty registration and vehicle registration
• Service Dashboard for real-time feedback
• Mapping out the customer journey to develop drip campaigns and automated touch points
• Return On Investment (ROI) mapping from initial contact through post sale
• Marketing Dashboards for lead assessment, conversion rates and close rates
• Automation of advertising based on time of year, inventory levels and corporate directives
• Tableau Integration with Salesforce CRM
• Financial Dashboards and real-time reporting of goals, inventory, and forecasting
• Finance Dashboards with defined goals
• Integration and incorporation of 3rd party tools similar to Vision Menu
• Boat Club sign and sign out forms
• Onboarding and Employee Engagement
• CSI and NPS
• Trigger based communication within internal departments and across departments

Qualifications, Abilities & Skills:

• Certification as a Sales Force Administrator
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field with equivalent experience required
• 2-3 years of experience as a Salesforce administrator in a similar environment required
• 2-3 years of experience using CRM including knowledge of Flows, Visual Force Pages, and 3rd party integrations required
• Experience in performing Salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain Salesforce databases
• In-depth knowledge of Salesforce products and their functionalities
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Knowledge of importing sales data and generating Salesforce reports
• Ability to provide Salesforce training and end-user support
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Excellent Project Management Skills
• Excellent leadership and decision-making skills
• Strong knowledge of project management principles
• Excellent understanding of computer systems, object-orientated programming, systems administration, databases management, and technology integrations

The Boat House is an Equal Opportunity Employer

**All employment offers are contingent upon receiving acceptable results from a pre-employment background screening

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus pay

Experience level:

• 2 years
• 3 years

Application Question(s):

• What are your salary requirements?
• Are you willing to relocate to Southwest FL, Southeast WI or Northern IL

Education:

• Bachelor's (Preferred)

Experience:

• Salesforce: 2 years (Required)
• Project management: 2 years (Required)
• Database management: 2 years (Required)
• technology integrations: 2 years (Required)

License/Certification:

• Salesforce Certification (Required)

Work Location: Hybrid remote in Nashotah, WI 53058

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