Scheduling Coordinator Job at BrightStar Care of Santa Barbara County
BrightStar Care of Santa Barbara County Santa Barbara, CA 93101
Do you have scheduling experience? We are seeking a Scheduling Coordinator to join our Home Care Office Support Team. The Scheduling Coordinator will be responsible for assigning caregivers in a manner that promotes quality, continuity and safety of the care of our clients. The office hours will be Monday/Wednesday/Friday 8:30a-5:00p and this position includes After-Hours/Weekends On-Call rotations as well.
Responsibilities include, but are not limited to the following:
- Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by the Lead Scheduler and Customer Care Manager. Know and schedule the field staff with the right clients.
- Communicate with and scheduling team to meet client care needs and minimize non-billed overtime.
- Scheduling administrative duties.
- Assists with answering the phones, transferring calls to the correct person, and taking complete messages.
- Share the responsibility of the field staff on-call phone with the the team.
- Send out On-Call Report next day and document any issues in ABS.
- Document and inform CCM & Branch Manager of any personnel issues.
- Be available to fill a shift in the field if necessary.
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