Scheduling Coordinator , LTCA Job at Philadelphia Corporation for Aging
JOB DESCRIPTION
TITLE: SCHEDULING COORDINATOR-LTCA
DEFINITION : Reporting to the Scheduling Support Supervisor,The Scheduling Coordinator is responsible for scheduling, rescheduling, and managing all cancellations of assessment visits for the LTCA Assessment Workers. The Scheduling Coordinator also assists with assigning and reassigning cases in the Pennsylvania Individualized Assessment, (PIA) data base to Assessment Workers. These tasks require an understanding of Long Term Care programs and the ability to explain the assessment process to Consumers and referral sources.
QUALIFICATIONS :
Education and Experience:
- Two years of Business College, Associate Degree, or the equivalent of experience and education.
- Experience in social services and computer applications preferred.
- Preference for individuals with direct knowledge of current LTCA Scheduling process & procedures.
Personal Characteristics:
- Extremely well organized with a high energy level and attention to detail.
- Well-developed interpersonal and communication skills.
- Ability to quickly acquire necessary knowledge and manage a high volume of telephone contacts.
- High level of flexibility.
- Ability to resolve scheduling conflicts.
Additional Requirements:
- Pre-employment physical
- Drug testing
- Criminal history clearance
Duties and Functions :
- From the Scheduling Queue, the Coordinator will select cases to schedule and meet the expected daily quota for calls.
- Complete the 1-2-3 call procedure within 72 hours for each case. Close the case when the call process is not successful after the 3rd call in LMS and Oracle.
- LTCA Assessment Management Tracking will be updated for each case and the type of case will be selected when scheduling an assessment visit.
- Assign scheduled cases to Assessors in the Pennsylvania Individualized Assessment system, (PIA).
- Coordinate and arrange for interpreters with the contracted interpreter agency.
- Ensure each Assessment Worker has the proper weekly quota in their schedule.
- Fill cancellations as they occur from the scheduling Queue.
- Coordinate same day assessment case coverage as needed by un-assigning cases and reassigning them to the Assessment Worker Floaters.
- Close cases in PIA using appropriate set closure reasons.
- Sends daily unable to reach messages to the assigned LTCA Staff Member.
- Maintains confidentiality of all consumer records per HIPPA.
- Models enthusiasm for PCA and LTCA’s mission.
- Other duties as assigned.
PERFORMANCE:
Examples of performance measures:
- Timeliness of appointment scheduling.
- Adherence to scheduling policies and procedures.
- Accuracy and completeness of data entry and journal documentation.
- Ability to work independently and autonomously.
- Ability to explain long term care programs and assessment processes.
- Ability to appropriately communicate issues and concerns with the identified scheduling team.
CONSUMERS/CUSTOMERS:
- Consumers living with disabilities age 18-59
- Consumers age 60+
- Consumer family and support networks
- Agencies and institutions.
- General public.
- PCA and LTCA Staff
$41,979.25 -$48,596.23
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