Scheduling Specialist, Integrated Care - Ambulatory Access Center

About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people’s first choice for health and care

– rooted in well-being and kindness –

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We look for candidates who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, creative mindsets, and genuine passion for the work. Are you ready to join our expanding team?

The Opportunity: Scheduling Specialist, Ambulatory Access Center

General Overview

We are seeking full-time Scheduling Specialists for our growing Ambulatory Access Center to support MGB Integrated Care’s patients and providers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!

Location

Our Ambulatory Access Center is based out of our office located at 399 Revolution Drive, Somerville, MA. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are options for hybrid work after the successful completion of the training program, based on performance.

Qualifications

• Education
  • High School Diploma required
  • Associate’s Degree preferred
  • Completion of a certified Medical Terminology course preferred

• Experience

• Medical office or health care or other relevant experience required
• Prior customer service work experience, specifically in a contact/call center environment preferred
• Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
• Epic experience strongly preferred