Department: Ticket Sales & Service

Reports to: Box Office Manager

Classification: Part-Time/Non-Exempt (Seasonal)

Please note, as a condition of employment, COVID-19 vaccination (at least the initiation of the process) is required prior to start date. Accommodations for medical or religious reasons will be considered.

Summary/Objective:

Contribute and support the Sugar Land Space Cowboys for the 2023 season as one of our highly valued associates. We’re looking for dynamic individuals who can contribute to our ticket operations, service and customer support. This position will be seasonal from May through September. The position will work closely with box office management, gameday staff, facilities staff and fans.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer all incoming phone calls to the ticket extension and return voicemails
• Responsible for assisting in all areas of ticketing operations, box office operations, sales and season ticket holder services
• Process all completed new and renewal season ticket orders in tickets.com
• Assist with any ticket requests, relocation requests, or customer service issues
• Assist in the execution of printing and mailing ticket orders
• Manage Will Call and VIP Will Call window operations on game days
• Provide exceptional customer service to all customers and team associates
• Assist in the processing of group ticket orders
• Assist with off-site promotional events in the community
• Assist with community outreach initiatives
• Assist with outbound sales initiatives
• Assist with customer service online inquiries
• Other duties as assigned

Education and/or Experience & Skills:

Required

• Bachelor’s degree in Business, Sport Management, or related field and/or equivalent experience
• Effective communication skills (written and verbal, formal and informal) and proven track record in collaborating with internal and external stakeholders
• Comfortable making and executing requests
• Strong oral and written communication skills
• Strong attention to detail and promptness
• Demonstrate as a quick learner with the ability to handle multiple projects simultaneously and meet deadlines.
• Ability and willingness to work 20-25 hours a week

Work Environment

All of the time will be spent in an indoor, climate-controlled environment. This job operates in a box office setting. This role routinely uses standard office equipment such as computers, phones, and printers. The job will require employee to function in a high activity and heavily crowded outdoor professional sports venue/environment. The noise level is usually moderate but can be loud within the stadium environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close and focused vision.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. on non-gamedays with extended hours expected on workdays with a game and weekends when hosting games or events.

Travel

Rare travel may be expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

• 2