Seasonal Customer Service Representative Job at Waste Connections
Harvey Waste & Recycling, A Waste Connections Company is looking for a high energy Customer Service Representative to join our team for the summer season in Vineyard Haven, MA.
JOB RESPONSIBILITIES:
- Serve as point of contact for all internal and external customers (new and existing)
- Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
- Analyze account activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints.
- Coordinate drivers according to customer requests
JOB REQUIREMENTS:
- 2-3 years of customer service/office admin experience
- Excellent time management and prioritization skills
- Strong written and oral communication skills
- Critical and logical thinking skills
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