Educator

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job

Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities of the Job

Guest (i.e., Customer) Experience

1.Interact with guests to ensure a great guest experience in a manner that values guests’ time.

2.Assess guests’ needs to provide customized, effective purchase and return solutions and support.

3.Provide technical product education by articulating the value and benefit of the product.

4.Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.

5.Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

6.Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

7.Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

1.Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

2.Establish supportive and productive relationships with all team members.

3.Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

1.Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

2.Use in-store technology to support store operations and provide positive guest experiences.

3.Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

4.Understand and adhere to people safety policies and procedures to maintain a safe work environment.

5.Perform work in accordance with applicable policies, procedures, and laws or regulations.

Important Skills and Core Values Needed at Entry to Role

Inclusion & Diversity

Creates or supports an inclusive environment that values and celebrates differences; demonstrates behaviors that align with an inclusive workplace culture; recognizes own biases and takes steps to mitigate the influence of any biases in interactions with others; explicitly considers diversity and inclusion in decisions made.

Integrity/Honesty

Behaves in an honest, fair, and ethical manner; shows consistency in words and actions; is trustworthy.

Guest Experience

Enjoys working and connecting with, understanding, and helping all guests; acts inclusively, providing every guest with the same high-caliber experience.

Personal Responsibility

Accepts responsibility/accountability for own actions and choices; keeps promises and commitments and can be depended upon to show up when needed; uses time management skills to establish priorities and accomplish job responsibilities.

Self-Awareness

Is aware of how one's own words or actions may be perceived by or affect others; is aware of own reactions to other’s words or actions.

Collaboration and Teamwork

Works productively with others to achieve goals; keeps a collaborative mindset and knows when to work cross-functionally/when to partner; encourages and facilitates inclusion, cooperation, pride, and trust in building relationships; seeks diverse perspectives for new insights and ideas; fosters commitment and team spirit; and supports all team members and team decisions.

Enthusiasm

Is enthusiastic about lululemon as a company, its products and vision/values, and one’s own work; looks for ways to make work fun and engaging\

Job Context & Work Environment

Environment

Exposure to loud music

Exposure to bright lights

Physical

Standing for long periods of time (i.e., more than 4 hours)

Moving about in a store including walking, kneeling, stooping, climbing ladders, or using stairs

Bending, stretching, twisting, or reaching out with the body, arms, or leg to accomplish work activities

Lifting and moving boxes weighing up to30lbs(13.6 kg)

Schedule/ Availability

Working a flexible schedule according to the needs of the business

Situational

Ability and willingness to work as part of a team

Ability and willingness to work independently

Work involving the potential to deal directly with angry or upset guests

Work involving managing conflict or mediating problems between others

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person –body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Types: Part-time, Seasonal, Contract

Pay: $16.00 - $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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