HSS specializes in managed security services in both physical and virtual high-risk environments – keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, government, oil and gas, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, HSS protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. The combination of our experience and the way we deliver it through Our Agnostic Approach helps our customers stay calm and focused on what they need to do to keep their enterprises running smoothly. Headquartered in Denver, Colorado, the company provides services nationally and maintains a presence in most states. HSS is one of only a few companies to have earned leading industry designation and certifications – and maintained a positive customer retention rate since the company’s inception. More information about HSS can be found at hss-us.com.

• Ensures all dispatch personnel are inputted and updated in HSS Payroll and Billing system (Vision).
• Maintains and works directly with directors, managers, and VPs in ensuring client’s on various projects, (i.e. Access Control, Incident Reporting, Video Monitoring, Alarms, etc.)
• Maintains dispatchers file folders and ensures training and credentials are met according to HSS and client policy.
• Supervises dispatchers and ensures they perform their functions effectively.
• Assumes responsibility of the Security Facility Supervisor/Security Program Manager in their absence as directed.
• Assists the Security Facility Supervisor/Security Program Manager with administrative tasks as needed.
• Responsible for coaching, training, recognizing and recommending corrective action opportunities regarding staff performance and behavior.
• Assigns security duties and maintains appropriate staffing levels as circumstances warrant in accordance with HSS and client policies and procedures.
• Facilitates the coordination, collection, and data entry of weekly/monthly/annual security preventive maintenance checks, select security indicators and measurements of goals in accordance to compliance and regulatory reporting requirements.
• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.
• Thoroughly and accurately documents/enters all calls for record and appropriate follow up.
• Generates infant security (Hugs) reports as directed.
• Generates S2 reports for access control groups to ensure personnel transfers and staff are provisioned access for new areas and that older area access is deleted.
• Assists supervisors in reviewing reports in HSS incident reporting system (Perspective) for accuracy and as requested provides security director with incident reporting data (specific/trend).
• Coordinates and supports access control maintenance and service activities with integrators.
• Maintains temp badges for short term contractors and key control inventory at dispatch.
• Ensures training and dispatch competencies task checklists are up to date according to both HSS and client requirements.
• Updates client information for unit and construction changes.
• Ensures quarterly and annual incident report surveys and analysis are completed.
• Creates user roles, profiles, password resets for client access control and application provisioning systems. (S2, Winpak, and ESAF).
• Conducts daily dispatch duties as needed.
• Performs other job-related duties as assigned.

• High School diploma or G.E.D. or equivalency or any equivalent combination of education and experience to perform the job.

• IAHSS Basic Officer, Advanced Officer and Supervisor Certifications preferred or must be completed with one (1) year of promotion.
• Must be able to obtain and maintain any applicable jurisdictional security license(s) or certifications and/or client/contract specific licenses or certifications
• Obtain/maintain valid Driver’s License and meet company driving standards.

• Associate’s degree or higher formal education.
• Prefer previous experience working with the public in a service setting.
• Prefer one (1) year of supervisory experience; healthcare security or service industry experience.

• Policies and procedures.
• Demonstrated ability in basic computer skills such as Microsoft Office Word, Excel, and Outlook, or other job-related software.

• Write routine reports and correspondence.
• Both verbal and written communication with a diverse population within the organization.

• Excellent customer service skills and genuine desire to assist people and provide protection.
• Write detailed reports and correspondence.
• Manage multiple tasks simultaneously.
• Understand and carry our directions and instructions.
• Work and interact with a variety of people including, but not limited to, HSS employees, client employee, patients, visitors, physicians and the general public