Job Title: Security Rover

Property: The Beach Club Tower One

Reports To: Tower One Management

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

Maintain a Rover Log

Use Deggy Stick at every point stationed throughout the building, roof, north staircase all floors, south staircase all floors, H2O Lounge, 7th Floor Resident Lounge, Gym, 6th Floor Mens/Womens Spa, Lobby, SL Level

Check Roof and Mechanical rooms to make sure all equipment is on and working properly

Amenities- H2O Lounge, Gym, 7th Floor Lounge, Conference Room, Spas- All lights are turned off and doors locked

Check and inspect all floors- no shoes, decorations, food, lockboxes, and trash left in front of unit door, remove multiple newspapers on unit door and give to the front desk to hold

Check and Inspect storage rooms located on 4th, 5th, and 6th floors. Take pictures and report any household items left outside of storage bins. Paint buckets and household cleaning products are not allowed as they may cause a fire.

Respond to noise complaints accordingly

Respond to leaks reported by residents to the front desk. Take pictures and turn off valves if necessary. Always call and email Chief Engineer and Management

Clean mop/sweep any spills in the hallways, common areas, lobby, SL Level, and elevators

Cover front desk lunch break/restroom

Responsible for professional, effective and efficient handling of all residents requests and needs upon entering the community.

The Front Desk Concierge provides exemplary service in a manner consistent with the values and mission of the Community. He or she performs responsibilities with outstanding customer services skills.

ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable)

Greets residents and guests upon entry and responds to requests, questions and any other needs appropriately and professionally; documents issues or transactions as needed.

Answer the telephone promptly and attend to callers' requests appropriately and professionally.

Keeps track of activity logs and incident reports for the Community Association Manager review.

Demonstrates excellent customer service, communication and time management skills.

Monitors Emergency Response System.

Greets and directs residents, guests and invitees.

Monitors and controls Electronic Security Control Systems if applicable.

Responds to emergency situations in a timely and efficient manner within hours of notification.

Monitors and controls access to the building.

Maintains daily logs, records and forms.

Logging in all packages and tracks them through to pick-up by recipient.

Resolves and follows-up on all complaints/issues notifying Community Association Manager as necessary.

Ensures all safety precautions and procedures are followed while performing duties.

May assist with resident notifications or special events.

Any other responsibilities as assigned by supervisor

Physical Requirements:

Ability to lift up to 30 lbs.; Work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property building as required to meet the job functions.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:

Education/Training/Certifications/Licenses:

High school diploma or equivalency required. College level courses in business or hospitality preferred.

Experience/Knowledge/Skills:

Two (2) to three (3) years of customer service experience preferred

Outstanding customer service, communication and interpersonal skills required.

Effective written and verbal communication skills.

Computer literacy: Intermediate command of computer hardware/software is required.

Language requirements: English

Ability to work extended hours and weekends if needed