Senior Application Support Analyst Job at Amplify Education, Inc.
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
Amplify is looking for a hard-working individual to join our organization as an experienced Senior Application Support Analyst. You need a fine eye for detail, experience as a support analyst, and a deep understanding of internal support processes and procedures with industry-standard applications and tools to do well in this role.
“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “
Responsibilities:
- Identify, analyze, and interpret trends or patterns in complex data to support a growing organization.
- Filter and “clean” data by reviewing reports, dashboards, and performance indicators to locate and correct problems
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
- Translate business needs into data requirements, identifying gaps and implementing appropriate solutions.
- Track and communicate project status, issues, risks, and decisions to management in an Agile, change-laden environment
- Proficiency in statistics, data analysis, and research methods
- Leads and improves existing reporting systems.
- Performs complex analysis.
- Analyzes third-party applications with relationships to problems and resolves root causes.
- Gather and produce documentation and train a support team to support the business.
Required Qualifications:
- Bachelor’s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
- 5 years of experience as a Support Analyst or related experience
- 2 years of formal or informal leadership experience
- Technical expertise in data models, database design development, data mining, and segmentation techniques
- Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Deep expertise with technologies and tools such as:
- Google Sheets (auto-populate dynamically from multiple data sources, develop advanced formulates, Google App Scripts for spreadsheet automation)
- Google Workspace
- Excel
- Process-oriented with great documentation skills
Preferred Qualifications:
- Experience with ERP systems (Preferably Netsuite)
- Experience with one or more of the following SaaS platforms: Salesforce, Netsuite, or Workday
- Proficient in building reports and dashboards using Tableau and/or Looker
- Experience working with Agile Methodologies
- Experience working in the education technology field
- Familiarity with data structures and reporting: Salesforce and/or NetSuite
- Certification in a related process (PMP, Lean Sigma Six, Agile Scrum-master) a plus
What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $100,000 - $105,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $100,000 - $105,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
We
celebrate diversity and
are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from
a diverse candidate
pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
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