Company and Position Information:

Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfolio of brands, including iconic Del Monte®, Contadina® and College Inn®. Our premium-quality meal ingredients, snacks and beverages can be found in six out of ten U.S. households.

At Del Monte Foods, we believe in supporting one another. In helping our people shape their own careers - in letting them grow outward, upward and across disciplines. We are tending to the greater good, providing accessible, nourishing, great-tasting food for all. We are Del Monte Foods – Growers of Good.

The salary range for this position is: $101,296 - $182,208

DMFI is recruiting for two Senior Manager Customer Supply Chain positions, one will be located in Pittsburgh, PA and the other will be located in Rogers, AR.

Responsibilities:

The Senior Manager Customer Supply Chain will be a leader of Del Monte's Customer Supply Chain function and team. This role is responsible for building strategic supply chain partnerships with Key Customers to integrate ways of working, enable enhanced go-to-market execution, advance joint business planning capabilities, and distinguish Del Monte as a value-added customer partner. This position leverages Supply Chain expertise to provide a competitive advantage through improved internal and external supply chain processes. The Senior Manager Customer Supply Chain must demonstrate exceptional customer service and teamwork skills.

A successful incumbent is expected to (i) be a collaborative leader for the Customer Supply Chain team and support direct reports in their functional tasks and career development, (ii) drive operational excellence across areas of safety, quality, service and financial management, (iii) cultivate relationships with our customer partners across Supply Chain functions (e.g., Replenishment, Inventory Management, Transportation, Vendor Compliance, etc.), (iv) partner with multiple internal stakeholders, including Supply Chain, Operations, Demand Planning, Sales, and Finance, (v) support effective & efficient functioning of supply chain-related service, as well as contributing to longer-term initiatives around maximizing OTIF, Sales, Forecast Accuracy & Collaboration, and minimizing Cost to Serve, (vi) apply high technical aptitude by leveraging metrics and analytics to assess and improve supply chain functions, including managing large amounts of dynamic data and working directly in customer systems, (vii) be a SME for Key Customer requirements and expectations to support strategic and tactical business needs.

• Lead the Customer Supply Chain function for a set of customers/channels, including managing the associated team members and working closely with the broader Customer Supply Chain team, in a way that fosters cooperation, teamwork, and wholistic success.
• Cultivate a high-performing team through building trust, leading with empathy, supporting individual growth paths and empowerment to solve problems and make decisions, and holding self and others accountable.
• Advance customer-centric supply chain strategic initiatives through CSC leadership and share best practices and strategies in the Customer Supply Chain function with the organization through Joint Value Creation forums.
• Develop collaborative relationships with Customers and be focused on significantly improving demand management, delivering outstanding customer service, optimizing instore/online platform in-stocks, flawless execution of new launches and events, order optimization and fulfilment, logistics, vendor compliance program success, and minimizing cost to serve.
• Develop and deliver joint business plans and value creation with key customers.
• Accountable for developing and achieving joint targets with customers in areas such as instore/online platform in-stocks, customer service, demand management, operating cost reduction and inventory optimization, for basic business and new products, including returns, unsaleable and chargebacks for set of focus customers.
• Own customer scorecard tracking, reporting, and continuous improvement opportunities with internal and external stakeholder focus.
• Responsible for understanding customer supply chain compliance programs and requirements and driving compliance with impacted teams.
• Utilize customer resources and data to identify and execute opportunities to enhance the customer experience, reduce total cost, improve speed to customer, and manage change across our organizations.
• Manage communication and engagement with customers to ensure transparency and smooth internal and external transitions that minimize business and service risk.
• Act as a SME for focus customers/channels requirements and expectations to support cross-functional partners with strategic and tactical business decisions, including supporting execution of new business models and commercial opportunities.
• Play an active role in the IBP process, providing a customer view to brands and functions.
• Benchmark, understand, and implement supply chain best practices and systems to achieve customer service excellence and to minimize asset / distribution related costs. Stay current with industry trends and information.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Ensure product safety through development, review, and enforcement of company policy.
• Ensure compliance with local, state, federal and corporate food safety regulatory standards.
• Review and enforce company quality standards provided by facility, regional and corporate quality authorities.
• Periodic business travel for internal and external engagements.
• Other duties as assigned.

Del Monte Foods Key Behaviors:

GET OUR HANDS DIRTY

• Dig in and understand the business.
• Stay focused on priorities and drive for results.
• Pursue goals with purpose and persevere through challenges.

CULTIVATE SOLUTIONS

• Improve processes, products, and services.
• Take calculated risks to develop effective solutions.
• Use data and insights to drive business performance.

GROW SUCCESS TOGETHER

• Create an inclusive environment where everyone feels valued.
• Collaborate and promote teamwork to achieve individual and shared goals.
• Hold ourselves and others accountable for commitments.

Qualifications:

• Bachelor's Degree in supply chain, logistics, industrial engineering, business, or related subject area. Master's degree preferred.
• 8 + years of continuous career progression in Customer Supply Chain, Customer Service, Logistics, Sales or related fields.
• 2+ years of people management.
• Passionate for working in a highly collaborative team environment, being a critical contributor to Del Monte's mission, objectives, and values, and providing exceptional service to our customers.
• Experienced people manager with who enjoys developing self and others on their career path.
• Deep understanding of CPG supply chain product flows in a manufacturing and/or retail/ecommerce environment required. Experience with seasonal business cycles is an advantage.
• Experience related to Customer Supply Chain, Customer Service, Demand & Supply Planning, Distribution & Logistics, and Sales.
• Experience within Supply Chain and business planning processes (e.g., DP, SP, IBP/SIOP) and customer systems (e.g., Retail Link, POL, Vendor Central, Vendor Net, 8451, Market 6, customer portals and data, etc.).
• Successful track record of influencing and decision-making at multiple levels, inside and outside an organization.
• Proven ability to define performance measures directly related to business and hold people accountable for such.
• Demonstrates the ability to think strategically and directionally while also able to understand and account for operational realities and manage tactical challenges.
• Experience with implementing new and/or changing processes that impact cross functionally.
• Agile learner and ability to operate and balance risk in a fast paced, changing environment.
• Experience with creating and using a balanced scorecard to track performance.
• Excellent customer service focus and collaborative relationship-building skills.
• Excellent written and verbal communication skills, as well as presentation skills.
• Computer skills, including SAP, WMS, Word, Excel, PowerPoint, and Outlook.

WE OFFER:

• Competitive salary.
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k).

Del Monte Foods, Inc. is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability, protected veteran status, or any other legally protected status.

ALL RESUMES NEED TO BE SUBMITTED THROUGH WWW.DELMONTEFOODS.COM TO BE CONSIDERED. (https://www.delmontefoods.com/careers/). Please be advised that your application is not complete until you fill out, sign, and submit an Application for Employment for a specific position for which Del Monte Foods, Inc. is actively recruiting. Your application must reflect that you possess the required qualifications for the position.

No sponsorship is available for this position.

No agencies or 3rd party vendors.