Senior Manager of Population Health Strategy & Operations Job at Devoted Health
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Job Description
A bit about us..
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
The Senior Manager for Population Health is responsible for identifying opportunities to improve clinical outcomes for Devoted’s membership; partnering with clinical, operations, and technology teams to prioritize and build those enhancements; and then tracking our progress and helping our teams do excellent work at scale. This role reports to the Head of Population Health.
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Some of the questions you’ll help drive answers to include:
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Are we on track to meet our clinical quality and care outcomes? How much more work needs to get done?
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How do different interventions compare in their success at addressing preventative care gaps?
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How are we doing at addressing related clinical opportunities?
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Some of the clinical interventions you may help develop and improve include:
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Care support by doctors, pharmacists, and care coordinators to members after they’ve had a fracture leading to a hospital event
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Multi-channel approach to help more members get colon cancer screenings, by leading work with Devoted nurse practitioners and our technology teams
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The workflows for enabling teams to addresses related clinical opportunities, and how those pathways vary based on what care the member is already receiving and the capabilities of the Devoted personnel working with the member
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Key attributes of success:
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You are energized by the challenge of learning new work, leading multiple cross-team projects, and getting things done quickly that make a difference in our members’ lives.
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You have a systematic, strategic orientation towards what needs to get done, but then jump into the details to get them right and make them better.
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You are able to collaborate with, learn from, and motivate diverse teams ranging across technical (like product managers, software engineers, data scientists) to clinical (with nurse practitioners, care coordinators, and member outreach specialists and others) colleagues.
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You are an excellent verbal and written communicator and can articulate and break down complex information to different audiences, ranging from the Chief Medical Officer to front-line clinicians and member outreach teams
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You have strong technical and numerical fluency. You’re excellent at thinking through what reporting we need to break down problems and answer them. You’re able to synthesize information and draw conclusions, but also know the limits in the data we have. You would be excited to learnJSON, a simple coding language we use to write some of our workflows in.
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You are able to thrive in a startup environment which means being a proactive self-starter; a transparent communicator about your work, what’s going well, and what’s not; and thoughtful about adapting to and improving the processes by which we work as we scale.
Desired skills and experience
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Work experience in healthcare, or demonstrated interest in the area and a track record of learning about new industries (such as in consulting).
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Demonstrated excellence in data-driven work, either directly or partnering with others. You very likely have some experience with SQL, or are an advanced user of Excel or other data visualization tools.
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Leading cross-functional work across diverse teams on short timelines that drive key outcomes. You have built operational workflows and know what’s needed to take them from idea to live, at scale solution.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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