Location: 5700 Cicero Ave, Chicago, IL 60638

Position: Senior Operations Manager

Job Summary: Responsible for assisting in the overall direction, coordination, and evaluation of staff engaged in cleaning and maintaining the site premises by performing the following duties personally or through subordinate staff. Fulfills management responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications:

· Thorough knowledge of the standard methods, equipment, and supplies in a large or small scale Janitorial activities of the service.

· Thorough knowledge of methods used in cleaning of a large or small facility

· Knowledge of floor care (hard floor and carpeting)

· Ability to work with a diverse workforce

· Ability to communicate effectively

· Ability to maintain confidentiality

· Ability to operate and use tools/equipment for training purposes

· Ability to develop work schedules, making the efficient use of personnel

· Ability to train and manage a large or small group of employees

· Considerable knowledge of employees policies and procedures

Duties/Responsibilities:

· Supervise daily work of managers and custodians; inspect areas daily to ensure work is being carried out as required

· Evaluate managers and supervisors personnel performance; prepares and submits disciplinary actions and incident reports; counsels managers, supervisors and custodians

· Review practices instilled into the operation are being followed through and corrects as required

· Perform QAQC’s of areas weekly and report findings to Director of Customer Experience

· Identifies development and training needs, and ensures that all training is obtained

· Meet with customer frequently and present self and the company professional and in a positive manner at all times

· Meet with Managers to ensure that events and work orders are properly executed and closed out in a timely manner

· Hold meetings as required with custodians to brief on key operational topics

· Assists Director of Customer Experience in execution of scope of work for the facility

· Interim Director when Director is absent

· Assist with managing labor budgets

· Review schedules, create and manage new and reoccurring trainings

· Assists with ensuring overall customer satisfaction, this includes daily reporting to Director of Customer Experience

· Ensures proper labor relations and conditions of employment are maintained

· Corresponds with Director of Customer Experience for support, updates and duties

Senior Operations Manager Performance Expectations

Senior Operations Manager must perform the duties outlined which comply with the airport/company policies and regulations to create a cooperative, safe, respectful and quality work environment.

DFS Director of Customer Experience has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60638: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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