Senior Representative, Customer Order Management Job at Cardinal Health
What Customer Order Mgmt contributes to Cardinal Health
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Accountabilities in this role
- Responsible for order entry
- Responsible for inbound and outbound customer calls
- Research and resolve order issues
- Process customer orders, follow up as necessary
- Customer-service role in a call center environment
Qualifications
- High School diploma, GED or equivalent, or equivalent work experience, preferred
- Prior computer experience using Microsoft Office systems required
- Ability to balance multiple priorities and multiple client orders
- Strong communication skills
- Strong organizational skills
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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