Job Description:

LEADERSHIP: ORGANIZATIONAL CULTURE

Responsible for exemplifying the leadership behaviors of our organization.

MISSION STATEMENT

Empowering individuals to realize their potential in the communities where they live and work.

CORE VALUES

• Integrity- saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

• 
  Respect for Individual Choice- empowering and supporting others in their self-determination for health and well-being, as they define it

• 
  Compassion- understanding and sympathetic of others

• 
  Creativity- thinking wildly, planning accordingly

• 
  Grace- putting people at ease, without compromising performance or outcomes

SERVICE TIPS

Responsible for demonstrating the service tips of the organization during all interactions.

• Smile with Eye Contact and a Warm Greeting
• Listen
• Respond and Follow Through Professionally, Accurately, and Promptly
• Measure and Improve

DECISION TREE

Responsible for following criteria prioritized and defined by our organization during/within the decision making process.

OPERATIONS: POSITION COMPETENCIES

Responsible for possessing the qualifications for, and executing the duties of, this position.

POSITION SUMMARY

Responsible for performing established Steps of Service to ensure that each resident and guest receives both gracious and efficient service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Perform established Steps of Service to ensure that each resident and guest receives gracious and efficient service.
• Practice good time management skills to ensure efficient table turnover.
• Handles and serves food in accordance with all HAACP guidelines and sanitation standards.
• May operate cash register and point of sale software.

SUPERVISORY RESPONSIBILITIES

• N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• No experience necessary.

Knowledge, Skills and Abilities:

• Language Ability: Ability to read, write, speak and understand the English language. Must possess solid oral and interpersonal communication skills. Ability to effectively communicate at all levels.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Cognitive Demands: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to multi-task.
• Computer Skills: N/A
• Competencies: Knowledge of cash handling procedures; how to operate a cash register and point of sale software; HAACP and sanitation guidelines and regulations; and Steps of Service.

ENVIRONMENTAL ADAPTABILITY

• Work primarily indoors in a climate controlled setting. Atmosphere may be warm for cooking.
• Possible exposure to unpleasant odors.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Possible exposure to infections, diseases and blood borne pathogens.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• May be exposed to sudden heat and cold temperature changes in kitchen and storage areas.
• Continuous exposure to residents who are ill, confused, irritable and irrational.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How much on-the-job time is spent in the following physical activities? Show the amount of time by checking the appropriate boxes below.

Does this job require that weight be lifted or force be exerted? If so, how much and how often? Check the appropriate boxes below.

Does this job have any special vision requirements? Check all that apply.

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COMMUNITY OVERVIEW:

The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

THE OVERLOOK WAY:

All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

Compassion: understanding and empathy for others

Creativity/Innovation: thinking wildly, planning accordingly

Grace: putting people at ease, without compromising performance or outcomes

JUST SOME OF OUR BENEFITS AND PERKS:

In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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