Service Advisor Job at AutoNation Chevrolet North
Overview:
Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers and employees are the reason we’re here. If you understand hospitality and are committed to the customer experience, we’d like to talk to you! Our culture is transforming the retail automotive industry – and our team just continues to grow!
Position Overview
What Will I Do Every Day?
What are the requirements for this job?
Why should I come work for AutoNation?
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At
AutoNation we strive to create a positive and challenging workplace environment that promotes excellence and achievement. We aim to deliver the very best experience possible to our customers and our employees. We are looking for a dedicated and motivated
Automotive Service Advisor who shares that same passion as we do.
Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers and employees are the reason we’re here. If you understand hospitality and are committed to the customer experience, we’d like to talk to you! Our culture is transforming the retail automotive industry – and our team just continues to grow!
Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Why should I come work for AutoNation?
- You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect
Service Advisor, Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, big mike, Genesis, Honda, holman, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Kuni, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, larry h miller, Maserati, Mazda, MB, carmax, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, stevinson, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, foundation, Daimler, chick fil a, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, echo park, Service Advisor, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Director, Service Manager, drive time, Service Drive, Service Lane, Lead Advisor, Lead Writer, john elway, Express Lane Advisor, Service Writer, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, sonic, Customer Service Advisor, ASE, groove, Bozarth, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, DealerSocket, Dealership, CRM, Asbury, Shop foreman, Gebhardt, automotive trainer, factory trainer, vehicle repair, car sales, phil long, automotive sales, ASM, Assistant Service Manager, Commission Pay, Account Manager, Service Drive Manager, Dispatch, Dispatcher,
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