Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision, and values. We are currently seeking a Service Coordinator to join our team.

Your mission as a Service Coordinator is to schedule and provide support for all shop and field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer. You will also work with the Service Manager to coordinate the activities of the Service Department. Serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers.

Principle Duties:

• Perform daily review of paperwork and process work orders for invoicing
• Draft proposals for purchase order requests for completed work
• Resolve invoices disputed for credit disputes and issue credits notes with approval as needed
• Perform forward planning of work orders
• Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Provide regular updates to customers regarding service that is in process.
• Maintain (edit as needed) scheduled service orders in computer system
• Prepare credit notes and manual invoices for review by the Service Manager.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Complete administrative requirements for element return function.
• Maintain service files, including Service contracts and related agreements, open orders, customer history,
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Quincy standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Education and Experience:

• High School diploma or equivalent required; Associate’s Degree in relevant field preferred.
• Service coordination experience in an industrial service industry preferred.

Job Knowledge, Skills, and Abilities:

• Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.
• Experience with BPCS and/or MAM preferred.

Training Requirements:

• 5S Training
• TCV Training
• General Safety Training

Physical Demands:

• Regularly required to be able to move about the facility (standing, walking) and customer sites, varying by location. Occasionally exposed to work conditions in loud environments.

Personal Protective Equipment:

• Must wear PPE in designated work areas.
• Must comply with company safety and PPE requirements.

Work Environment:

• Mostly office environment with some warehouse or workshop environment, and possible customer site visits in the field. May be exposed to a field service environment at customers’ job-sites. May be required to work overtime and weekends as needed.

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pine Brook, NJ 07058: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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