Service Desk Specialist II

All are welcomed! People of color, people with disabilities, LGBTQIA+ individuals are strongly encouraged to apply!

Salary Range

Dependent upon qualifications

$49,136.90 - $68,791.66

Benefits eligibility includes (but not limited to):

• Generous Paid Time Off starting at 22 days (accrual basis)
• 8 holidays and 2 personal days
• 401(k) with employer matching
• Medical, Dental and Vision Insurance
• FSA/HSA
• Employee Assistance Program
• Employer Contribution to HSA per year
• Employee discounts such as concert tickets, home services, travel, restaurants and more!

About Us

The mission of Canvas Health is to bring hope, healing, and recovery to people's lives.

Canvas Health employs a dynamic and diverse group of professionals that reflect the many facets of our clients and provide a wide range of services to children, adolescents, adults, and families who struggle with mental health, chemical health, and domestic and sexual abuse.

A career with Canvas Health provides an opportunity to enrich your own life alongside coworkers who share a special passion for making a real difference in the lives of others. We hold ourselves and each other accountable to the highest standards in all of our service and seek demonstrated ability to provide the highest quality of professional and customer service.

Position Summary

This position is primarily responsible for staff support of issues that are sent to IT via the issue ticket system including escalations. Being a team member to assist working on network uptime, maintenance, upgrades and oversight, including virtualization components, hardware, and storage. Additionally, this position supports and enhances the overall IT services across multiple sites and specializations including hardware maintenance and upgrades, network related issues, application support, enforcing IT policies, and maintaining the highest possible level of customer service and security.

Qualifications

• Associate's degree in computer science
• Strong customer service skills
• One or more years of hands-on experience troubleshooting computers or servers

OR

• Experience working in a helpdesk or technology support department, with a proven track record of success may be considered in place of a degree

Preferred Qualifications

• Certifications in A+, Network+, or related fields
• Experience working with and/or delivering services to diverse populations
• Experience working with Microsoft Server software, including Active Directory
• Experience troubleshooting Microsoft Windows 10 and Microsoft Office
• Experience working with a ticketing system
• Experience with remote user support
• Experience working in a healthcare related field or knowledge of industry HIPAA practices.

As an essential healthcare provider, Canvas Health follows all local, state, and federal guidelines regarding COVID-19 precautions.

Canvas Health is an Equal Opportunity Employer committed to creating a diverse workforce. Canvas Health will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, sexual orientation or perceived sexual orientation, gender identity, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

For more opportunities, please visit the Canvas Health website! Click here!