Important Recruitment Information for this vacancy:

Kansas Bureau of Investigation

The Kansas Bureau of Investigation is the premier criminal investigative agency in the state of Kansas. The KBI is committed to its critical mission of preventing crime and enhancing public safety in Kansas. We employ individuals who exemplify the highest standards of integrity, service, and dedication. Come feel like you’re part of something bigger at the KBI.

Kansas Bureau of Investigation

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Classified
• Full/Part-time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Shift – 8-4 Sunday-Thursday
• Eligible to Receive Benefits: Yes
• Veterans’ Preference Eligible: Yes
• Search Keywords: KBI, Topeka, IT.

Compensation:

• Hourly Pay Range: $19.16 + a 10% security and shift differential (if applicable)

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

Position Summary:

The KBI is accepting applications to fill a Service Desk Technician I.

As a Service Desk Technician I, you will be expected to provide support in a computer help desk/service desk environment. This position is assigned to the Information Technology Section. The Computer Help Desk/Service Desk must be adequately staffed to cover three shifts and it is operational 24x7x365.

Job Responsibilities may include but are not limited to the following:

• Provide support in a technical computer help desk/service desk environment;
• Assist KBI agents, law enforcement officers, and KBI and KCJIS users with day-to-day operational and communication needs;
• Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization;
• Answer calls from the public and the Kansas Crime Line;
• Maintain policy and procedures to support operations for the Computer Help Desk/Service Desk;
• Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security;
• Provide support for all telecommunication needs of the KBI;
• Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.

Qualifications:

Education

• High School Diploma or equivalent

Minimum Qualifications

• Six month experience monitoring and problem solving data, voice, IT related systems and/or video networks.
• Education may be substitute for experience as determined relevant by the agency.

Preferred Qualifications

• One year experience working in a Computer Help Desk environment (troubleshooting and diagnosing computer or network issues over the phone)

• One year experience performing computer software installation and troubleshooting
• One year experience performing hardware installation and troubleshooting
• One year Customer service experience dealing with problem solving computer issues
• One year experience troubleshooting network connectivity issues
• Experience working with National Crime Center Information (NCIC) a plus
• Experience with shift work in a law enforcement or public safety environment a plus
• Commitment to producing high-quality work
• Consistent demonstration of ownership of tasks or issues through final resolution
• Strong communication skills, oral and written (US English required, additional languages are valued)
• Demonstrated ability to receive and execute instruction in a fast-paced, critical event-driven environment, and perform duties under pressure
• Demonstrated ability to multitask; demonstrated flexibility and adaptability
• Demonstrated attention to detail and capability to prioritize and focus on critical tasks
• Experience with data entry work; ability to type accurately at least 40 wpm
• Ability to exercise tact, judgement, and discretion

Post-Offer, Pre-employment Requirements

• As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements

Recruiter Contact Information:

• Name: Danielle Brady
• Email: Danielle.Brady@kbi.ks.gov
• Phone: 785-296-8200
• Mailing Address: 1620 SW Tyler; Topeka, KS 66612

Required documents for this application to be complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.
  • Transcripts
  • DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application upload these documents:
  • Resume (or choose existing if you have one)
  • Cover Letter

Job Application Process

• Sign in to your existing account or Register for a new one to apply.
• Complete or review your contact information on the My Contact Information page.
• Upload documents listed in the Required Documents section of the job posting to the appropriate location.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email – sent to the preferred email listed on the My Contact Information page
  • Notifications – view the Careers - My Job Notifications page

To assist in completing your application, please see helpful links below:

• Instructions:
  • Job Search
  • Registration & User Account
  • Application
• Frequently Asked Questions

How to Claim Veterans Preference

• Veterans’ Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the recruiter.