SERVICE DESK TECHNICIAN, Information Systems, Full-Time, M-F 7am-4pm Job at Flagler Hospital Inc
Preferences: Technical experience. Computer and clerical skills preferred.
- Answer Information Systems main phone line and acknowledge user requests to help desk.
- Enters user support request information into Help Desk trouble ticketing system. Evaluates and prioritizes Help Desk requests and either resolves the issue or issues a trouble ticket to the appropriate support staff. Issues trouble tickets for the Hardware, Application, and Database development teams.
- Identifies and escalates recurring problems and potential problem to the appropriate support personnel.
- Help troubleshoot software calls from the various users as necessary.
- Provides Quality Assurance for resolved issues by contacting and following up with customers on a regular basis.
- Maintains consistency in processes for Customer Support. Maintains support documentation for accuracy and relevance.
- Perform scheduling of all meeting rooms per user requests. This may involve the actual inputting of data into a computerized database.
- Perform Q&A to determine users Audio/Video, Food Service and all other needs as it relates to the meeting room scheduling
- Provide instructions to all users needed to insure accurate usage of all audio/video equipment.
Education
Required- High School or better
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