Service Estimator Coordinator Job at Morgan Truck Body
Service Estimator Coordinator
Location: Morgantown, PA
How You Will Make an Impact?
The Service Estimator Coordinator will coordinate and oversee quoting of all standard jobs for service and manage flow of work through shop with the assistance of the Service Supervisor/Manager.
The Nuts and Bolts
- Write all service quotes and be responsible for checking for accuracy of customer number, terms, Purchase orders, labor, material and markup on all service quotes prior to turning into the Customer Service Coordinator. Establish and maintain material and labor costs to prepare estimates and achieve the plan of 30% overall gross margin through the Service Department.
- Establish and maintain a working quote log for quotes pending for the Service and Paint Department
- Schedule units into the shop for repairs in order to meet the overall customer commitment. Document any missed commitments and report reason and resolution.
- Track no / low profit jobs to eliminate the cause on an ongoing basis. Maintain a current labor and material standards guide for use for quick quotes.
- Provide estimates of repair to onsite and telephone customers promptly and follow up all pertinent estimates on a weekly basis. Document on quote log, date and time of follow-up including contact and comment.
- Maintain timely communication with all customers regarding sales team, distributors, and external customers to meet our common goal.
- Assist in the collections of past due accounts.
- Weekly reporting to communicate all service, paint and warranty work within committed times to customer.
Required Credentials
- HS Diploma
- Proficient in the use of Microsoft Office
- Self-starter with the ability to work well with others
- Excellent phone etiquette, customer service and organizational skills
- Ability to handle multiple projects and deadlines
- Flexibility for work outside of normal business hours due to business demands
Preferred Credentials
- Minimum 3-5 years of experience quoting truck and trailer repairs, preferred but not required
- 2 year degree preferred
- Experience with J.D. Edwards MRP system highly desired
- Understanding of credit and collections policies and procedure
You Must Be Able to
- This job operates in a manufacturing plant/shop environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
How We Make an Impact
Celebrating our 70th year as the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!
Our shared values are the foundation upon which Morgan does business:
- Appreciating the people who make our success possible.
- Acting with integrity in all we do.
- Delivering results for our customers.
- Bringing an unbridled passion for our products.
Some of Our Total Rewards
We offer big company perks with small company culture:
- Comprehensive benefits package including Medical, Dental, Vision, and Life
- 401(k) Savings Plan with Company Match
- Tuition Reimbursement
- Paid holidays and increasing vacation time with years of service
- Generous Footwear, Eyewear, and Safety Equipment Discount Program
- Paid Job and Leadership Development training
Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whether you are just beginning your career or taking the “next step,” please visit our careers page -.
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