All applicants must pass pre-employment testing to qualify for employment.

Pre-Employment testing includes a successful background check and drug testing.

Position Title:

Service Manager

Position Description:

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

ESSENTIAL JOB RESPONSIBILITIES

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by management and the factory.
• Attends managers meetings.
• Monitors the performance of the service departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Fosters professional employee development to determine need for advanced training.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Serves as liaison with factory representatives.
• Other duties or projects as assigned by Management.

JOIN OUR Family

Schumacher Auto Group, we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

WHY CHOOSE SCHUMACHER AUTO GROUP?

• Brand Icon Company in business for “50 years."
• Comprehensive benefits program, including health care options (medical, dental and vision) Long and Short-term disability, Life, 401k savings and retirement plan with company match, time off (vacation time, sick time, six major holidays, bereavement leave), EAP Program, and Family Fund.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHO ARE WE LOOKING FOR?

• A professional will the ability to read and comprehend simple instructions, short correspondence, and memos.
• A professional with the ability to ready and interpret documents.
• A professional with the ability to write routine reports and correspondence.
• Proficient computer skills and attention to detail.
• Excellent written and oral communication skills.
• Positive attitude.
• Strong work ethic.
• A valid driver's license.

APPLY WITH US

If you are ready for a rewarding career and opportunities to excel and advance, consider joining the Schumacher Auto Group organization.

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.