Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

The Receptionist will support the Service departments by providing customer relations support, receiving/routing incoming calls, answer basic inquiries and providing follow up to customers in regards to service or sales.

What will you do?

• Act as the first point of contact for visiting customers.
• Meet and greet customers consistently with courtesy and high level of professionalism.
• Provide excellent customer service by demonstrating our mission and values.
• Engage customers to determine their automotive needs.
• Appropriately route customers to our sales, service and parts businesses.
• Maintain a high and consistent level of premium-brand, customer service – WOW customers!
• Use premium-brand telephone techniques and etiquette.
• Operate switchboard telephone system, answer and field calls, take thorough messages as it relates to callers and inquiries.
• Provide basic information to callers that have general inquiries.
• Place follow up calls for Service and Sales functions.
• Assist management with various clerical duties as needed.

What are we looking for?

• 1 year of relevant work experience in customer service, receptionist/front desk, administrative role.
• Excellent communication skills and ability to be a team player, professional appearance.
• Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
• Listen and retain information accurately.
• Excellent interpersonal skills, both in person and over phone.
• Team-oriented and flexible/multi-tasking.

What do we offer?

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

EOE DFWP

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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